Eden, part of the YC Summer 2015 batch, brings on-demand tech support to your home. They announced their launch today on TechCrunch:
“There is no doubt that the technology of today, from smartphones to connected devices to WiFi everywhere, is making our world a more convenient and navigable place. But in many ways we’ve grown dependent on this type of lifestyle, which makes a busted device or a malfunction a debilitating experience.
YC-backed Eden is launching to solve this.
The company offers on-demand tech pros that will come to you, based on a specified time and location, and solve your tech problems. This ranges from fixing a cracked iPhone screen, mounting a TV or setting up a home theater, installing IOT devices (such as the Nest or the August Lock), solving WiFi issues, troubleshooting computer issues, and much more.”
All Eden Tech Pros are verified experts who have gone through a 6-point background check, and if you’re not happy with their service, you get your money back.
Eden is taking on Geek Squad, Best Buy’s tech support service that makes over $2 billion of annual revenue, despite getting an average score of 2 stars out of 5 on Yelp! According to TechCrunch, “Combining the larger SMB market with the consumer market, the industry is valued at about $30 billion annually.”
Eden is founded by Joe Du Bey, Kyle Wilkinson, Guy Morita, and Susie Sun.
Eden is currently available in the San Francisco Bay Area.