Alloy Automation

Use Alloy to automate your ecommerce store โœจ

Customer Success Manager

Location
San Francisco / Remote
Job Type
Full-time
Experience
1+ years
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Sara Du
Sara Du
Founder

About the role

What youโ€™ll be doing:

  • Own the entire post-sales process, from starting a trial to closing the deal
  • Talk with customers, understand their problems, and help them understand how Alloy can help them across use cases in fulfillments, marketing, loyalty, & more
  • Demo and create Alloy workflows on the fly, answer technical questions about the platform's capabilities, & convince customers that this is the solution they've been missing
  • Create technical content such as prebuilt recipes, documentation, tutorial videos, & anything else that can enable us to scale onboarding
  • Handle technical customer support tickets, help overcome blockers for customers who are getting started with Alloy
  • Check in with larger customers, understand their needs and goals, & upsell them on additional workflows
  • Occasionally dive into codebase and add missing API endpoints to help close a deal; or work closely with an engineer on team to quick execute

Skills & experience weโ€™re excited about

  • 3+ years of B2B customer relationship / account management experience at SaaS companies (anything related to APIs or dev tools is a plus)
  • Able to think on your feet, and solve problems during calls with technical customers
  • Experience working in ecommerce, enough to provide consultative advice to merchants who are looking to improve their tech stack
  • Ability to read 3rd party API documentation & understand what our automation platform is capable of

Why work with us?

  • We are a team of 10, distributed internationally across 5 timezones. We host weekly Zooms to teach each other about our cultures ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡ต๐Ÿ‡ญ๐Ÿ‡ฎ๐Ÿ‡ณ
  • We believe in having a life outside work (our team shares hobbies like photography ๐Ÿ“ท and cooking ๐Ÿ‘จ๐Ÿปโ€๐Ÿณ), but when it comes down to it, we'll work weekends to make customers happy
  • We run regular product feedback sessions and engage with our customer community through a dedicated Slack
  • We're here to make automation truly accessible to the masses

Why you should join Alloy Automation

Alloy Automation (YC W20) is an ecommerce automation tool backed by Bain Capital and the founders of Webflow, Shippo, Italic, & more. Top agencies and brands like Red Antler, Zehner Group, and the Denver Broncos use Alloy to create automated workflows that get rid of the tedious aspects of running their stores.