Arini: The single platform to run all healthcare operations

Arini

The single platform to run all healthcare operations

Winter 2024

Active

Artificial Intelligence

The single platform to run all healthcare operations

Arini is building the single platform to run all healthcare operations. Healthcare has spent the last decade consolidating, but operations are still fragmented, manual, and expensive. A large group runs dozens of disconnected systems for scheduling, billing, insurance, payables, and reporting, with people moving data between them by phone, fax, and spreadsheet. We partner with some of the largest healthcare enterprises in the country through a Forward Deployed Engineering model. Engineers sit with the customer, find their biggest operational problems, and ship systems that solve them end to end. The best of that work becomes the platform that scales across enterprises. Our goal is to deliver the operating leverage healthcare consolidation has promised for decades, so providers can focus on patient care. We obsess over improving patient outcomes, and we are building the platform to run all operations for a $620B industry.

Active Founders

Abdul Jamjoom

Founder/CEO

Co-founder @ Arini | CS from Harvard in 2019 | Prev Threads (Acquired by Shopify)

Abdul Jamjoom

Founder/CEO

Co-founder @ Arini | CS from Harvard in 2019 | Prev Threads (Acquired by Shopify)

Rami Rustom

Founder/CTO

Building AI receptionists for dentists at Arini. Previously Eng + AI @ Threads. MIT CS 2021.

Rami Rustom

Founder/CTO

Building AI receptionists for dentists at Arini. Previously Eng + AI @ Threads. MIT CS 2021.

Company Launches

🦜 Arini: The AI receptionist for dentists

See original launch post

Hey everyone! We’re Abdul Jamjoom and Rami Rustom from Arini.

tl;dr

Arini is an AI receptionist for dental clinics that answers phone calls, and schedules appointments. The dental front desk is stretched thin, spending 80% of their time on the phone, yet still missing 35% of calls. Missed calls = missed revenue. Arini answers 100% of calls, 24/7.

Problem

Healthcare in the US is facing a massive staffing shortage, especially since COVID. It’s hard for clinics to find, train, and retain admin staff. As a result, the front desk is overworked and understaffed.

The dental front desk spends 6 hours a day on the phone but still misses 35% of calls. Each missed call is missed revenue.

Even though 80% of dental clinics have online scheduling forms, most appointments are still booked over the phone. Even if you book online, they’re going to call you back (go ahead and try it).

Solution

We built an AI voice agent that answers phone calls and books appointments. We plug into the existing software that dental clinics use and populate appointments on their calendar. We can also answer questions about insurance, billing, and anything else the patient needs.

We help practices increase revenue by booking more appointments. We also help them reduce their operating cost since they need to recruit, train, and retain fewer receptionists.

https://www.youtube.com/watch?v=xzscKs5cxwc

The team and how we landed on dental

We met in high school in Jordan, co-founded a start-up 2 years ago, and are always hacking together. Abdul studied CS at Harvard and was an early engineer at Threads, an enterprise communication tool, where he led search. Rami studied CS at MIT and joined Threads a year ago, and we both led Threads’ AI team, where we automated customer support, document feedback, notification triaging, and more.

We landed on the dental space after going door-to-door to dentists, shadowing them, and experiencing first-hand the challenges they faced. It was clear that the front desk was a bottleneck for increasing bookings, even though dentists in the US spend $7B a year on front desk staffing.

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