Workforce training via text message

Enterprise Implementation Partner

$110k - $130k / 0.00% - 0.25%
Job Type
3+ years
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Ryan Laverty
Ryan Laverty

About the role

Arist is the first messaging-based learning platform. Inspired by our founder's work with students from war-torn Yemen and trusted by dozens of leading companies, Arist is pioneering the use of short-form messages that meet learners where they are as a more accessible and effective form of digital learning and training.

Backed by Y Combinator, Craft Ventures, Acadian Ventures, and many others, Arist is now used by 10% of the F500, helping customers create, deploy, and assess delivered all via SMS, WhatsApp, Slack and MS Teams. Over 95% of learners open a message within 3 minutes, leading to adoption rates and learning outcomes several times greater than any other digital learning tool.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

As an Enterprise Implementation Partnerr at Arist, you’ll help define the way we train some of the world’s largest organizations using messaging-based learning. You’ll get to work with our top customers to help shape and optimize the way they get value out of a brand new type of training employees.

More specifically, in your day to day you’ll:

  • Lead successful implementations for our Large Enterprise Customers onto Arist.
  • Act as the primary point of contact and best practices expert, training the customer on how to use Arist to fit their needs.
  • Understand a client’s business objectives and challenges and create a path to success for clients accordingly
  • Upskill and onboard all clients to ensure all client admins are Arist experts.
  • Be a partner and consultant to all clients as they build out their content, change management, and success measurement strategies.
  • Set all clients up for a successful launch and adoption before seamlessly transitioning them to their CSM.
  • Ensure stakeholder and Executive Sponsor engagement during implementation
  • Own all client relationships from signature to success!

You’ll be great for this role if you:

  • Have 4+ years of client success, project management or implementation work preferably within an Enterprise SaaS organization
  • Enjoy wearing many different hats and working in a fast-paced, high-growth startup environment
  • Can show a consistent track record of achieving high retention and NPS scores
  • Have experience with Enterprise or Strategic level customers working with key stakeholders in Director + positions
  • Have proven success in developing relationships with multilevel POC’s within the same client
  • Lead with empathy and an obsession for client delight
  • Are detail-oriented with strong project management and organization skills
  • Enjoy working with L+D or HR leaders

Arist in the news: 

Why you should join Arist

Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.

Team Size:15
Michael Ioffe
Michael Ioffe
Ryan Laverty
Ryan Laverty
Joseph Passanante
Joseph Passanante