Deliver effective learning at scale
About Us: Arist is a rapidly growing startup transforming the future of learning. Our solutions empower businesses to unlock the full potential of employees. We are seeking a motivated and experienced Enterprise Customer Success Manager (CSM) to join our team and play a pivotal role in the success and satisfaction of our enterprise customers.
Position Overview: As an Enterprise CSM at Arist, you will be responsible for building and maintaining strong relationships with our enterprise customers. You will serve as their advocate within the organization, ensuring their needs are met and they receive maximum value from our products and services. The ideal candidate will possess 5 years of experience in a similar role, along with a strong service mindset, high learning agility, and the ability to challenge the status quo.
You will be successful in this role if the following sounds like you!
Why Join Us:
Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.
Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.
What's a text message course?
A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.
In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.
Why text messages?
A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.
As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.
The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.