Arist

Deliver effective learning at scale

Enterprise Customer Success Manager

$110K - $130K
Location
US / Remote (US)
Job Type
Full-time
Experience
6+ years
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Michael Ioffe
Michael Ioffe
Founder

About the role

About Us: Arist is a rapidly growing startup transforming the future of learning. Our solutions empower businesses to unlock the full potential of employees. We are seeking a motivated and experienced Enterprise Customer Success Manager (CSM) to join our team and play a pivotal role in the success and satisfaction of our enterprise customers.

Position Overview: As an Enterprise CSM at Arist, you will be responsible for building and maintaining strong relationships with our enterprise customers. You will serve as their advocate within the organization, ensuring their needs are met and they receive maximum value from our products and services. The ideal candidate will possess 5 years of experience in a similar role, along with a strong service mindset, high learning agility, and the ability to challenge the status quo.

Key Responsibilities:

  • Customer Success Management: Be the primary point of contact through the entire customer journey for Arist enterprise customers. You will dive into their data and understand their needs, goals, and challenges. You will serve as an advocate for them by developing close cross-functional relationships internally.
  • Renewal and Expansion Ownership: Drive successful outcomes resulting in customer renewals and expansion.
  • Challenge Status Quo: Identify process improvement and innovation opportunities to enhance the customer experience and drive customer success.

Characteristics:

You will be successful in this role if the following sounds like you!

  • Customer Advocate: You have a service mindset, and you use it to be a staunch advocate for your customers.
  • Team Player: You collaborate effectively with cross-functional teams.
  • Challenger Mindset: You are always looking for ways things can be better and are solution-oriented.
  • GSD (Get S___ Done) Mindset: You take ownership and GSD.
  • Data Storytelling: You utilize data and analytics to tell compelling stories.

Qualifications:

  • At least 5 years of experience as an Enterprise Customer Success Manager or in a similar role.
  • Experience managing complex customers with a proven track record of delivering exceptional customer satisfaction.
  • Consulting Skills: Ability to provide strategic guidance to customers, helping them leverage our product to achieve their learning and development goals.
  • Renewal and Expansion Ownership: Previous experience owning renewals and expansion opportunities as part of a Customer Success Manager role.
  • Cross-functional Collaboration: Demonstrated experience working closely with Product and Sales teams to align customer needs with product development and sales strategies.
  • Familiarity with L&D/HR: A solid understanding of Learning and Development (L&D) and Human Resources (HR) practices is highly desirable.

Why Join Us:

  • Opportunity to make a significant impact in a rapidly growing ed-tech startup.
  • Collaborative and inclusive work environment.
  • Competitive salary and benefits package.
  • Ongoing opportunities for professional development and growth.
  • If you are a customer-focused individual with a passion for workforce development and a drive to help enterprises succeed, we encourage you to apply for this exciting opportunity to join Arist as an Enterprise Customer Success Manager. Together, we will shape the future of Learning!

About Arist

Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.

Arist
Founded:2019
Team Size:23
Location:New York
Founders
Michael Ioffe
Michael Ioffe
Founder
Ryan Laverty
Ryan Laverty
Founder