Ashby

All-in-one recruiting software

Customer Support at Ashby

Location
San Franciso or Remote / Remote
Job Type
Full-time
Experience
3+ years
Connect directly with founders of the best YC-funded startups.
Apply to role ›
Benji Encz
Benji Encz
Founder

About the role

About Ashby

We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet). We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet). We are now building the foundation of our Go To Market team. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join 🚀

About this Role

As one of our first Customer Support hires, you will provide onboarding and ongoing support for our customers ranging from small startups to public companies. Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This also means that there is a lot to learn. Your main goal will be educating our customer base and turning as many of them as possible into advanced users of our products.

You could be a great fit if

  • 🤓You are excited about mastering our own products and customer's "jobs to be done" quickly
  • 🤝You build trust & strong relationships with our customers
  • 🔍You are extremely organized and are known to never let tasks slip
  • ↗️You can distill customer feedback in a way that keeps the entire company in touch with our customer's experience and that will help us shape our product roadmap
  • 📝You have excellent communication skills. We, and our customers, value clear & concise communication
  • ❤️You have a high level of empathy for our customers - their pain is our pain
  • ⚙️You love helping customers learn and master powerful tools
  • 🚀 You are excited to help build the support function from scratch and take on complex projects like building a new team member onboarding process, analyzing customer interactions to gather insights, and writing documentation
  • 🙌You can support other functions, such as sales & marketing by virtue of having a deep understanding of customer use cases

Our Philosophy

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

  • We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
  • We want to offer deep expertise whenever we interact with prospects and customers.
  • We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
  • We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.

Benefits

  • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible
  • You get to support a product that our prospects & customers are truly excited about
  • Competitive compensation
  • Top notch health insurance for you and your dependents with all premiums covered by us
  • 401(k) matching if you're in the US

Why you should join Ashby

We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet).

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.

We have not launched publicly yet, but we're already working with amazing companies, such as Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet).