Athelas

#1 Remote Patient Monitoring Platform

Customer Success Manager

Location
Mountain View, California
Job Type
Full-time
Experience
1+ years
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About the role

At Athelas we're bringing simple, life-changing health care products to people around the globe. The future of healthcare is at the home - we are a team of technologists building the next generation of medical products at the intersection of hardware and software. We won’t stop until we’ve brought the world class tools of a hospital to your home.

We develop hardware & software and diagnostics to improve the lives of chronic care patients (cancer, hypertension, schizophrenia, bipolar disorder).

In the US, 80% of healthcare spend occurs in 20% of patients. We aim to drastically reduce this cost through modern software, hardware, and preventative care services. Its core device (FDA Class 2 cleared) uses machine-learning trained on cell classification to allow chronic patients to monitor their white blood count at home. Its core software product is a platform to help doctors monitor vitals, trends, etc. of such patients, so that physicians and patients can stay aligned without direct interaction.

We've raised $132 million at a $1.5 billion valuation from top tier investors such as General Catalyst, Sequoia Capital, Y Combinator, and Initialized.

Hybrid workplace in Mountain View, CA. Must be in San Francisco Bay Area or willing to relocate.

What You’ll Do

  • Manage the on-boarding & implementation process of Athelas RPM tools into new medical practices
  • Coordinate externally with doctors, clinics, and hospitals
  • Utilize data tools to extract, format, and integrate patient data into the Athelas patient management platform
  • Partner with the strategy and sales departments to build out and continuously improve the patient, clinic, and doctor implementation processes
  • Maintain relationships with current customer base
  • Identify customer needs and expand Athelas services within each account

What You Have

  • At least two years of experience in onboarding, implementation, customer success or account management at a SaaS company
  • Excellent verbal and written communication skills
  • The ability to explain complex issues in simple terms and adapt your tone for different users
  • Self starter with high attention to detail
  • Experience navigating complex customer environments
  • Can sort through large volumes of data and drive insights and results
  • Experience using SQL and Microsoft Excel
  • Ability to contribute to the building of new processes and systems

Why You’ll Like Working with Athelas

  • Rockstar Team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US
  • Technology Focus: Revolutionizing how technology can be used in the healthcare industry
  • Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
  • Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
  • Incredible Growth: 10x patient growth in 2021 and we're just getting started

Why you should join Athelas

Athelas is a Sequoia funded biotech startup working on modern, point-of-care diagnostics using Machine Learning. Our main product is an FDA cleared device for immunoresponse monitoring. We're scaling deployments rapidly across the country, and our customer base includes major pharmaceutical companies. If you're interested in modernizing healthcare and working at the intersection of machine learning and healthcare, we are the right place for you.

Athelas is a small, creative, and hard-working team and we're looking for individuals with a founder-type mentality to join us.

Athelas
Founded:2016
Team Size:160
Location:Mountain View
Founders
Deepika Bodapati
Deepika Bodapati
Founder
Tanay Tandon
Tanay Tandon
Founder