
Outbound AI voice agents for the financial services industry
Location: Hybrid- NYC (3+ days in office required)
Type: Full-time W-2 employee, subject to a 90-day introductory period
Salary and equity commensurate with experience and performance
We build AI voice agents for banks, credit unions, and insurers.
Our agents are live and handling real customer calls today. We’re backed by Y Combinator and growing.
We started with voice. Our SMS and RCS agents began as clones of the voice product — and they’re growing fast. Messaging is becoming a major part of our platform, and it needs a dedicated owner
You’ll be a full stack engineer working across our platform — and you’ll head the engineering effort on our SMS and RCS expansion.
This means:
Leading the engineering effort to evolve our SMS and RCS agents from voice-agent clones into a messaging-native product — rich cards, suggested replies, media, session handling
Writing the backend logic that manages conversation state and decision-making (Python)
Building internal dashboards and tools to configure and debug agents (TypeScript)
Contributing to our core frontend application as needed
Integrating with messaging providers and carrier infrastructure — delivery, 10DLC, opt-in/opt-out
Debugging real production issues when things break
You’ll own the messaging vertical from prototype to high-volume production.
This is not a ticket-driven role. You’ll have a lot of responsibility and a lot of autonomy.
Bonus if you’ve worked in:
You won’t just be building CRUD endpoints.
You’ll be building systems that:
Your code will power real conversations with real customers — and unlike voice, every word is in writing.
Aviary AI transforms the way financial services companies communicate with their customers by using AI technologies. Aviary, an outbound AI sales team for credit unions, banks and insurance companies, provides interactions that are human-like and customized to fit the operational and regulatory requirements of credit unions, banks and insurance providers. Aviary uses a private large language models and industry data to ensure industry compliance and high-quality interactions.