Benchling

Collaboration and data management platform for life science research.

Customer Engineer

Location
San francisco, CA
Job Type
Full-time
Experience
3+ years
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About the role

Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.   Every day, hundreds of thousands of scientists around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research.   Benchling was founded by a team of MIT graduates and has raised funding from Benchmark, Andreessen Horowitz, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.

About the Customer Engineering Team

Our engineering team is comprised of the Applications Team, the Platform Team, and the Customer Engineering Team. The Customer Engineering Team is responsible for:

  • Working closely with scientists and customers to develop extensions on top of Benchling's developer platform
  • Integrating Benchling into customer's scientific and IT systems organizations
  • Enabling our Customer Success team with automation
  • Publishing sample applications that are built on top of the Benchling platform and APIs
  • Improving the quality of our external APIs by acting as the customer

You will:

  • Own projects end-to-end, from initial design, to prototype, to large-scale rollout.
  • Design and implement product integrations for complex scientific workflows.
  • Work closely with product managers and customers to understand scientific requirements and IT integrations, and then translate those into software extensions.
  • Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.

You may be a fit for this role if you:

  • Have experience or a background in software engineering in the life sciences field.
  • Have a solid understanding of typical in-house or third-party LIMS systems at major pharma, agriculture, or materials science companies.
  • Enjoy interacting with customers and working across functions within a company.
  • Build software with a product-first approach. You ship code quickly and care about the real world impact of your code.
  • Have strong abilities in problem solving and iterating on feedback.
  • Enjoy ownership and building key pieces of product.

You might work on:

  • Robot and machine integration - Scientists are increasingly using automated hardware in the lab to perform measurements. By integrating Benchling with machines like liquid handlers, we are working toward a world where a scientist can perform a physical experiment entirely using software.
  • Tools to unlock growth - As the Benchling product and business continue to scale, we have an increasing need for internal automation. We want to set up our teams for success by building tools to solve their greatest needs — anything from revamping our deployment infrastructure, to creating analytics dashboards for customers, to overhauling our API library.
  • API applications - Large biotech and pharmaceutical companies leverage the Benchling data platform to meet their complex scientific workflows. We enable them by building applications to demonstrate the power of the Benchling platform, such as a barcode scanner integration or BI dashboards built on top of the Benchling data warehouse.

Our Values

  • Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
  • Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
  • Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.
  • Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."

Perks and Benefits

  • Beautiful, light-filled office in the Financial District of SF
  • Monthly health & wellness stipend (up to $100/month on a gym membership, running shoes, or even a massage)
  • Work with a talented yet humble team
  • Meals and snacks covered
  • 401k
  • Medical, dental, and vision insurance
  • Commuter benefits
  • Happy hours, company and team wide social events

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you should join Benchling

Benchling is building a platform for cutting-edge life science research: gene therapy, cellular immunotherapy, synthetic biology, etc. Our mission is to accelerate research and magnify its impact by bringing modern software to this historically underserved space.

Research today means disparate tools, manual data entry, and lots of Excel and paper. We provide an integrated platform for designing and running experiments, analyzing data, and sharing results. Scientists are able to work faster, while organizations can collect and tap into their vast institutional knowledge for the first time.

About the Team Benchling was founded in 2013 by a team of MIT graduates and has since raised funding from investors that include Y Combinator, Andreessen Horowitz, and Thrive Capital. Our team of 300 includes former Salesforce executives, tech industry veterans from Google, Facebook, Palantir, and Twitter, and biology PhDs from UCSF and Harvard. We hire people who love learning and learn quickly - building tools for science requires a scientific mindset.

Our engineering team of nearly 100 is growing quickly. We're looking for engineers who thrive on teamwork, crave ownership and impact, and are driven to make a dent in our space.

Our Values

  • Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
  • Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
  • Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.
  • Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."