About the role

Benepass

Who We Are

Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.

Benepass supports thousands of global employees in 30 countries and counting. We’re backed by leading VCs including Gradient (Google’s AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).

Today, Benepass is in a period of hypergrowth. We’re looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.

Our Value Proposition

We help companies and people teams as they transition to modern, employee-directed benefits.

Before Benepass (BB). Before Benepass, people teams had to pick and choose vendors within benefit categories, negotiate individual deals, and manage an ever expanding portfolio of vendors.
Hello, World. With Benepass, people teams no longer have to choose individual vendors for their employees. By offering infinite vendor selection within defined categories, companies can meet the benefits needs of diverse, global workforces.

We support employees with a modern, flexible way to use benefits in the areas that matter most.

Freedom to Choose. With the swipe of our credit card or mobile wallet, employees spend their benefits in the areas that matter most to them and their families.

Operations Associate

As an early member of Benepass’s growing operations function you will play a critical role in helping Benepass grow. The operations team is the front line team working with both people operations teams and those teams’ employees (Benepass’s end users).

In this role, you will gracefully address and resolve complex customer concerns and support our most important client relationships by working directly with the HR buyers Benepass partners with. You will manage unexpected and complex situations and write the playbook for a team that will be built around you. You will work closely with the rest of the operations team, product and engineering to build out the systems, processes, and products to support our fast growth.

Skills & Experience

We consider candidates holistically; the qualifications below are not hard and fast rules. If you’re interested in the role, apply!

2 years experience in a customer facing or operations role
You make people smile. You are warm and friendly and know how to connect with people whether in person, over the phone, or over email.
You fix problems and take initiative. You don’t just solve the problem in front of you for one person, you help Benepass become better so that the problems you’re seeing stop being problems altogether.
You work hard. You know that doing what’s best for Benepass’s HR partners and employees means going the extra mile, and you’re excited to find ways to go above and beyond.
You want to learn and grow. You view this role as an opportunity to learn from a talented team and are excited to take on more responsibility at Benepass over time.

What we offer

Competitive compensation for a seed stage startup
95% coverage of medical, dental, and vision
Benepass benefits, including $500 WFH setup, $150/month cell phone + internet, $100/month Wellness
Work wherever you want (though we ask you to work in a US time zone)
Flexible PTO
Startup magic with a highly collaborative, effective group that's obsessed with serving our customers

Why you should join Benepass

Benepass (YC W20) helps companies take care of their people; employees get a single card for all of their benefits, paired with a friendly and intuitive mobile app. Our product makes it easy for employees to save on essentials (like child- and healthcare) and to enjoy their company’s perks (think work from home setups, fitness memberships, and free lunch) especially in a remote-first world. We also automate away tons of manual work that companies usually have to do to manage benefits.

Our investors include Gradient Ventures, Y Combinator, and awesome angels like Aaron Levie of Box.

HUGE OPPORTUNITY + HARD PROBLEMS

Benepass is using modern software, automation, and a great UX to transform the $30+ billion benefits industry. We’re displacing incumbents running on manual processes and legacy technology, like fax, checks in the mail, and artisanal CSVs.

To do that at scale, we need to solve hard technical problems involving payments, security, integrations, NLP, nightmarishly complex and ever changing rules, automation, and a whole lot more. We also have to deliver an incredible user experience through our web and mobile apps.

We know we’re on to something here: In the past year, we’ve grown to cover thousands of lives and signed big customers who are household names. We've found product-market fit and we’re growing at breakneck speed.

AWESOME TEAM

In my opinion, one of the biggest reasons to work here is the team you’ll be joining. I love that I get to work with a team who are not only smart and super capable, but are also really friendly and genuinely care about each other.

Background-wise, we run the gamut, from Wall Street to Google & Facebook to barbershops and professional sports.

(Also, nerd sniping each other is the company sport. Frequent topics include robotics, AI, synthetic biology, dev tools, rockets, WSB, cryptography, and our pets.)