Bite Ninja

Cloud labor for restaurants

Global Head of People

$115k - $195k
Memphis, TN / Remote
Job Type
11+ years
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About the role

He/ She is responsible for leading and managing the entire employee-life cycle, and the development of new people-related systems, processes, and metrics that support the achievement of the organization’s business goals and strategic objectives.

The Role

The successful candidate will be responsible for establishing policies and best practices for the organization, administering benefits and supervising the HR and Recruitment team. The Global HR Director will also be responsible for performance management and personnel compliance with full-time headquarters staff and overseas employees, and advising country offices around the world.

Responsibilities The Global Human Resources Director coordinates the implementation of people-related services, policies, and programs; manages the HR and Recruitment team; reports to the Chief Financial and Administrative Officer. He/ She will also:

Work collaboratively with executive management, line managers, HR team, and other stakeholders to build a culture of excellence and innovation. In collaboration with Bite Ninja leadership facilitate organizational structure/ design discussions and lead the roll out of Bite Ninja’s new management philosophy Manage employee relations issues for headquarters and international staff, including coordinating and engaging with field office based HR staff. In conjunction with legal department and local counsel ensure compliance with U.S. and international labor laws, supporting audits as necessary; Provide tools and guidelines to support and implement policies and procedures, domestic and international employment agreements, development of HRIS, field office employee manuals, benefit summaries and compensation guidelines; Maintain a high-quality central HR function, including appropriate technology, systems and tools, including the use of metrics and people data to inform key decisions; Manage the recruiting, selection process, and on-boarding processes. Work with management to ensure the selection of the right candidates for all positions; In consultation with the legal department, resolve complex employee relations issues (such as harassment and discrimination allegations) in a balanced, fair and objective manner, using appropriate counseling, investigative, intervention and mediation techniques. Lead development and execution of employee engagement and retention strategies, plans, and initiatives including the design and implementation of a training, mentoring and professional development and succession plans; Manage the performance management process and facilitate improvement of performance management systems and training for domestic and international staff; Manage compensation and benefits administration, including 401(K); Manage employee welfare, wellness and health programs and provide guidance and support to the country offices’ welfare, wellness and health programs; Manage small HR and recruitment team in US and provide functional leadership to international staff with HR responsibilities; and Other HR related tasks and initiatives as may be assigned from time to time.

Qualifications Human Resources professional with 10+ years of progressive human resources/organization development experience; Experience in domestic and international recruiting and HR operations. At least 5 years of human resources and/or recruiting experience in international development industry in developing countries preferred; Deep and broad understanding of employment law, recruitment and selection, employee relations, compensation, and benefits; Demonstrated ability to think creatively and collaboratively about staff development and training; Experience selecting, implementing and institutionalizing HR IT systems; Previous management experience required; At least 5 years preferred; Ability to influence and build credibility at all levels and establish collaborative working relationships; Proven ability to operate in a fast-paced, complex, decentralized and geographically diverse organizational structure; Ability to determine and ensure compliance with all federal, state, and local laws and regulations; Superior communications skills, oral and written; Strong strategic and problem solving skills; Excellent networking and interpersonal skills as well as strong organizational skills and initiative; Exposure to interviewing techniques, knowledge of personnel policy and procedure and federal and state laws regarding employment; Proficient computer skills – especially Microsoft Suite of applications (Word, PowerPoint, Excel) and HRIS/HRM systems;

Why you should join Bite Ninja

Bite Ninja is a gig technology company based in Memphis, TN. Our platform allows restaurants to outsource their drive-thru and front-counter shifts to trained freelancers working from home offices. The company is founded by Will Clem, Ph.D. in engineering and a co-founder of Memphis Meats and the Baby Jacks restaurant franchise, and Orin Wilson, CPA, CMA who co-founded several business service groups and technical, gig network companies.

Bite Ninja
Team Size:35
Location:Memphis, TN
William Clem
William Clem
Orin Wilson
Orin Wilson