Blotout

Platform that solves the marketing performance vs. privacy problem

Application support engineer

Location
Remote
Job Type
Full-time
Experience
3+ years
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Mandar Shinde
Mandar Shinde
Founder

About the role

Responsibilities

  • Answer, evaluate, and prioritize incoming incidents requiring production support
  • Recognize problems, conduct research, provide resolution, and follow up with user as needed, escalating more complex cases to the appropriate team
  • Triage product issues, provide workarounds where possible, and identify the root-cause
  • Create knowledge articles for internal and external use to foster a positive feedback loop
  • Provide on-call support for rotations and escalations
  • Collaborate with our Engineering team to resolve any issues that arise
  • Identify, recommend, and implement solutions that can improve the service

Qualifications

  • Bachelors degree in Computer Science or equivalent technical degree
  • 3+ years experience of relevant professional experience to achieve operational excellence
  • Understanding of Java and Spring-based application, SaaS software and administration, including troubleshooting experience with web-based applications.
  • Highly technical, good understanding of Postgres, AWS and SQL concepts
  • Experience in managing and troubleshooting Linux servers in a production environment
  • Knowledge of Docker, Kubernetes and Cloud platform is an added advantage
  • Good oral and written communication skills
  • Strong analytical skills
  • Ability to prioritize and manage tasks
  • Excellent time management and problem-solving skills
  • Exceptional customer service skills

Required Skills

  • Mandatory: Core Java, RDBMS, Spring framework, Hibernate, REST API
  • Good to have: AWS

Why you should join Blotout

Blotout is the first privacy-by-design customer data platform built for the cookieless era.

We help companies amplify their marketing ROI by giving them an automation stack built around a lifetime customer ID.

This captures the users they lost to iOS 14 (and other privacy changes) and lets them restore marketing signals to critical channels like Facebook, TikTok and Klaviyo while finally giving them accurate measurements that existing SaaS CDP and analytics tools simply can't.

This new way to think of the growth stack makes it possible for anyone from startups to publicly traded companies to harness the power of a direct and trusted relationship with their customers.

We're venture funded and proud to count Y Combinator and leading investors as our backers.

Blotout
Founded:2020
Team Size:24
Location:Fremont, CA
Founders
Matthew Boulos
Matthew Boulos
Founder
Mandar Shinde
Mandar Shinde
Founder