Byte

On-demand food delivery from dark kitchens in Pakistan.

Customer Support Representative

Location
Lahore, Pakistan
Job Type
Full-time
Experience
1+ years
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About the role

Job Description

We are looking for a Customer Support Representative who can help us scale up our operations across multiple locations with a smooth customer experience. You will be acting as a bridge between the customers and the operations, channelize the problems and coordinate with the operations teams to ensure a seamless customer experience. We are small and getting ready to grow which means that you will have the room to create a ton of impact really fast and join us for our initial growth! This is an opportunity to get in at the ground floor of Pakistan’s very first Y Combinator backed consumer startup.

Responsibilities

  • Acting as a bridge between customers and the operations by channelizing customers’ concerns
  • Providing live customer support
  • Resolving end-to-end service problems by clarifying the customer’s complaint and determining the cause of the problem
  • Selecting, and explaining the best solution to the problem, and following up to ensure resolution
  • Coordination with operations and delivery team to ensure a good order experience
  • Tracking live operations and responding to queries e.g., deliver assignments, live support
  • Preparing product or service reports by collecting and analyzing customer feedback

Skills and Experience

  • 1-2 years’ experience in managing Customer Support preferably in a startup
  • Proficiency in English language
  • Good communication skills
  • Highly energetic and ability to work under pressure.
  • Impact driven individual
  • Problem solving

Why you should join Byte

Byte is building on-demand food delivery from dark kitchens. Our vision is to make food-delivery more affordable and accessible in Pakistan. Byte is Pakistan’s first consumer startup to get into Y Combinator, and is backed by top Silicon Valley VCs and senior executives from Uber and McDonald’s.

Byte
Founded:2021
Team Size:30
Location:Lahore, Pakistan
Founders
Safee Shah
Safee Shah
CEO