Canix

Canix makes it easy to get and stay compliant as a cannabis business.

Associate Product Manager at Canix

$110k - $120k / 0.05% - 0.05%
Location
San Francisco, CA / Remote
Job Type
Full-time
Experience
1+ years
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Stacey Hronowski
Stacey Hronowski
Founder

About the role

Canix (YC S'19) is building the first generation of modern ERP software for the burgeoning cannabis industry. We help our customers overcome daunting compliance regulations, sell more products, cut costs, and optimize their day-to-day operations from seed to sale.

We're also the winner of TechCrunch Disrupt 2020, check out our first place pitch to learn more about where we're headed in the next few years.

Why work with us?

  • It's clear that we're building something people want, and our traction shows it. 1,000 facilities across the US and Canada use Canix to run their business, helping them process over $400M USD in direct sales and manage 20M+ plant and inventory items to date.
  • The time is now. Legalization is here, and Canix is not only establishing the technical foundations of the industry as it grows but continuously working to improve them with every feature that we ship.
  • It's early. Your work will be pivotal in forming and growing the team, company, and an entire industry from the ground up.
  • We have a superb founding team, across sales, support, engineering, and product. We've built teams, started companies, and developed products and infrastructure used by millions of people around the world before embarking on this journey together. Our team hails from Facebook, Heroku, Uber, and more

The Role

Customer feedback drives our roadmap and comes from many places. We’re looking for someone to join our team to help gather, scope and communicate product requirements and priorities to both customers and internal teams.

You might be a great fit if you are:

  • Organized and detail-oriented
  • Have a keen eye for solutions and finding workarounds to problems
  • Excellent communication and customer-facing skills
  • Strong product sense. We’re looking for a product expert who will deeply understand the granularities of a complex product
  • Detailed understanding of customer requirements. We’re looking for someone who will ascertain why customers are making requests.

Responsibilities

  • Gather and collect customer feedback from customers, account managers, and the sales team for specific product requests
  • Interface with the product, engineering, and design on where a product request is in the development process, and communicate to customers and internal teams
  • Own and manage customer-facing product request trackers to be updated with product requests, priority, completions, progress, and dates
  • Report to our Product Manager and collaborate on all product-related requests in regard to feasibility and realistic completion
  • Work with sales to create a product tracker to document initial product requests, product commitments during the sales process, a timeline of expectations discussed, and continuously update documents throughout the lifecycle of a customer with Canix
  • Join presales conversations to understand customer’s requirements, support sales demos, and present mocks for new features
  • Review product requests and keep product feedback tool up to date
  • Communicate product release announcements to customers through email and product feedback tool.
  • Assist in creating product documentation for new features
  • Occasional travel to customers (2-4x a year)

Experience and Requirements

  • Excellent customer-facing communication skills
  • Prior customer-facing and cross-functional team experience with SaaS products
  • Capacity to get technical, product-minded — you pick up new technology quickly and love learning how things work.
  • Excellent verbal and written communication skills; you can translate complex information so it's accessible to anyone.
  • Comfortable in a fast-paced and low-context environment.
  • Experience working in the cannabis industry is a plus, but not necessary.

Why you should join Canix

Canix is building the first generation of modern software for the burgeoning cannabis industry. We help our customers overcome daunting compliance regulation, sell more product, and optimize their day to day operations—from cultivation, to processing, to distribution.

Recent winner of TechCrunch Disrupt 2020, find out more at TechCrunch and canix.com.