Quality Operations Engineer at Canix

Canix (YC S'19) is building the first generation of modern ERP software for the burgeoning cannabis industry. We help our customers overcome daunting compliance regulation, sell more product, cut costs, and optimize their day to day operations from seed to sale.

We're also the winner of TechCrunch Disrupt 2020, check out our winning pitch to learn more about where we're headed in the next few years.

Why work with us?

• It's clear that we're building something people want, and our traction shows it. 1500 facilities across the US and Canada use Canix to run their business, helping them process over $100M USD in direct sales and manage 20M+ plant and inventory items to date.
• The time is now. Legalization is here, and Canix is not only establishing the technical foundations of the industry as it grows, but continuously working to improve them with every feature that we ship.
• It's early. Your work will be pivotal in forming and growing the team, company and an entire industry from the ground up.
• We have a superb founding team, across sales, support, engineering and product. We've built teams, started companies, and developed products and infrastructure used by millions of people around the world before embarking on this journey together. Our team hails from Facebook, Heroku, EY, and more.

The role

Canix is a lean team, building a very heavy product. Our customers have high expectations of us, and our support team upholds and communicates those expectations on a daily basis—we need to move fast, and keep the product stable and predictable throughout the process. The role of QualOps itself is two-fold: (1) help ensure that our (frequent) upcoming releases do not introduce regressions to our customers and (2) to actively monitor support and engineering channels and identify existing regressions or other issues.

Responsibilities:

• Use a combination of tooling, manual intervention, and in-product features to automate our support process and resolve customer issues in real time.
• Establish a deep understanding of our product, users, and roadmap. Work in lockstep with the engineering and product teams to ensure that we are not compromising app health as we release.
• Work alongside product managers and engineers to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of app health and customer needs.
• Monitor and own our bug/oncall queues, app performance, test coverage, and build process to ensure that the entire team can move quickly and confidently. Design and/or build solutions to continuously improve the state of the art.
• Manage build and test infrastructure (CI/CD, builds, E2E testing) in the context of our existing tech stack (React/Typescript, GraphQL, Ruby on Rails Rails/Sorbet, Postgres)
• Build internal tools to streamline our support and engineering teams. Reduce our resolution time by 10x.
• Identify and escalate severe product issues (SEVs).

You might be a great fit if you:

• Are experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
• Have worked extensively with CI/CD processes, including build tools and test frameworks.
• Have experience being on-call, and can jump into a complex situation to make sense of and communicate clearly to stakeholders what's going on.
• Are able to communicate complex technical topics to customers and coworkers of varying technical skill levels.
• Have a working knowledge of React and Ruby on Rails.

Working at Canix

Our development process is simple: we identify an opportunity to help our customers save time and lead a more fulfilling work life (be it a product, infrastructure improvement, or development tool), run it by the team, and build it. We use daily check-ins to hold each other accountable, weekly meetings to plan the next cycle of work, and 3 month check-ins to talk about the company's priorities and goals as a whole. Everything else is up to you.

Our technical challenges (and accomplishments) include:

• Integrating with hardware (e.g. wireless scale integrations for weighing product during and after harvest/processing or RFID scanners for plant tracking).
• Processing millions of data points and offering actionable insights and forecasts to our customers.
• Working with gnarly 3rd-party APIs to push/pull data to/from our backend with a high degree of accuracy and timeliness.
• Delivering beautiful and effective UIs to help our customers accomplish their work as effectively as possible.
• Writing efficient mobile applications that can work both online and offline to process hundreds of thousands of changes in sporadic network conditions.
• Managing payments for an often overlooked population of underbanked customers: the entire cannabis supply chain.

About Canix

Canix is on a mission to empower people in the cannabis industry to lead more fulfilling work lives through innovative, mission-critical technology. We are trusted by over 1000 facilities across the US, from cultivation, through distribution and manufacturing. Our work is driving the continued success of cannabis legalization and reform across the country.

Canix is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law, FMLA Employee Rights, and EPPA Protections. If you have a disability or special need that requires accommodation, please let us know by completing this form.

To all recruitment agencies: Canix does not accept agency resumes. Please do not forward resumes to our jobs alias, Canix employees or any other organization location. Canix is not responsible for any fees related to unsolicited resumes.

Canix is building the first generation of modern software for the burgeoning cannabis industry. We help our customers overcome daunting compliance regulation, sell more product, and optimize their day to day operations—from cultivation, to processing, to distribution.

Recent winner of TechCrunch Disrupt 2020, find out more at TechCrunch and canix.com.