Patient engagement using text messaging
CareMessage is looking for a Senior Implementation Project Manager to join our growing team: At CareMessage, we love our customers and are committed to their success. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape. As a Senior Implementation Project Manager, you'll be responsible for working with CareMessage's newest customers and helping them successfully implement our product features so that they achieve their clinical goals. You'll play a major role in crafting optimal workflows, training programs, and general best practices for implementations. As a member of the Customer Success team, you'll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success. This role requires someone with experience leading customer implementations involving system integrations in a healthcare technology setting.
Who You Are: You have a continuous improvement mindset, are driven to understand “why,” and are able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are comfortable interfacing with customers and vendors. You have experience monitoring and reporting on progress against critical implementation and project lifecycle milestones. You are able to raise interdependent issues/concerns that may impact deliverables. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.
Requirements: Prior experience with healthcare integrations, including HL7 messaging standards Prior experience with API and SFTP protocols and standards Experience with one or more EMR/EHR systems such as (but not limited to) Epic, NextGen, Allscripts, etc. 5+ years project management experience 5+ years healthcare industry experience Demonstrated experience in gathering and transforming customer needs into actionable technical recommendations Excellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitude Outstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitude Passion for using technology to transform healthcare access and delivery in underserved communities Resourcefulness, flexibility, and excellent follow-through Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment Ability to work independently and as a collaborative team player, with strong time management & prioritization skills
Within 1 month you will: Learn the product inside and out Speak with customers to understand their needs and their clinical goals Shadow the implementations for a set of customers, learning about established templates and best practices
Within 3 months you will: Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertise Develop new processes and enhance existing best practices for implementations as you take ownership of leading your own project portfolio Contribute documentation for our internal knowledge base
Within 6 months you will: Grow your technical hat and become a subject matter expert in one or more technical integration areas Lead a cross-functional group in achieving implementation-related company-wide objectives Work with our Product and Engineering teams to prioritize customers' feature requests Compensation Details:
This role is currently set at a senior-level, equivalent to someone who has held a handful of Implementation Project Management-related roles in the healthcare space in the past. Our salary allocation for this role is $122,000. All team members performing the same role at the same level are paid the same regardless of where they are in the world.
CareMessage is the largest patient engagement platform for underserved populations in the United States. We want to help create a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 7 million underserved patients at over 300 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging. Founded in 2012 at Stanford University, CareMessage has raised over $25 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, and others.
2021 Team Impact Since the start of COVID-19, our team has faced a number of new challenges due to 10x growth in messaging as well as changing customer needs to help support COVID testing, COVID vaccinations, and fulfilling immediate needs for patients tied to food insecurity, housing, etc. As a part of the 2021 CareMessage team, you can play a key role in helping tackle COVID at a national scale for our most vulnerable patient populations.