Clara
Helping families discover, hire, and manage in-home caregivers
Associate Customer Success Manager
About the role
Role & Responsibilities
Clara is looking for an Associate Customer Success Operations Manager to report directly to the CEO, and help establish and grow the company at a critical early stage as we expand our footprint to the East Coast! As one of Clara’s first hires, you’ll have an outsized impact on the trajectory and direction of the company, and we’re excited to see what you will bring to our team!
We’re looking for a strategically-minded empath who is mission-driven and motivated to help the Clara team maintain its commitment to putting families and caregivers first.
Specifically, you will work alongside Customer Success/Operations leadership to manage Clara’s care marketplace day-to-day, helping families and caregivers find their perfect match.
Responsibilities include
- Managing inbound lead pipelines (both family and caregiver)
- Closing deals by facilitating matches between families and caregivers
- Maintaining Clara’s high bar for customer satisfaction by assisting users with various account management tasks throughout their lifecycle
- Contributing to ongoing automation and optimization efforts, improving internal efficiency
Target Candidate
- 2-5 years professional experience in startups or similar roles
- Outcome-oriented & biased towards action
- Likes to move quickly. Prefers the daily adventure of startup culture to the bureaucracy of big companies
Nice to haves
- Spanish proficiency
- Experience with inbound sales, SDR, or similar
- Experience in customer success, account management, or similar
Compensation/Benefits
- Competitive salary
- Generous equity
- Remote-friendly
- Health, dental and vision insurance
- 401k
- Unlimited PTO
About Clara
Clara helps families discover, hire, and manage in-home caregivers. Over 11,000 Americans turn 65 every day. Of those, 69% are expected to require some sort of non-medical care, with the average length of care around 3 years and average spend of $75,000/yr. Medicare doesn't cover any of it, leaving families to pay out of pocket or give up their own family and career to care for their aging loved ones.
Paid care today is largely delivered via local home care agencies. There are over 50,000 of these businesses in the US, and they generally charge 50-100% in fees on top of the caregiver's pay. This is part of what drives the affordability crisis in home care.
A cheaper alternative is to find and employ independent home caregivers, but most families don't have the time or resources to discover, interview, manage, and handle the back office tasks associated with becoming an employer.
Clara provides an all-in-one payroll, tax, and insurance platform for families to directly employ caregivers, and a marketplace for them to discover and match with their ideal caregiver from our network of hundreds of qualified local care providers. Instead of the 50-100% markup that agencies take, Clara's standard fee is 15%.
