Warehouse & Logistics Manager

One of India's fastest growing consumer health platforms -- Clinikally -- is hiring a Warehouse Manager (Location: Gurgaon) to lead from the front! You will have a substantial impact on scaling a first-of-its-kind digital health & e-commerce platform, and play a vital role in building out a fun and inclusive early team.

Who we are looking for:

As a Warehouse Manager, you will be responsible for overseeing the efficient receipt, storage, and dispatch of a wide range of products related to skin, hair, nutrition & overall wellness - such as SPF 50 sunscreen, niacinamide serum, and hair growth serum. You will manage the day-to-day operations of the warehouse, ensuring that processes are optimized for maximum productivity, accuracy, and safety. You will also lead and supervise a team of warehouse staff, fostering a culture of excellence and continuous improvement.

If you’d like to be part of this fun and fast-paced setting that will drive the future of healthcare & wellness and you think you can add significant value to our mission we’d love to hear from you.

What you will do:

Operations Management:

• Coordinate and one point of contact for all warehouse activities, including receiving, storing, picking, packing, and shipping of products.
• Develop and implement efficient workflows and procedures to optimize productivity and minimize errors.
• Monitor inventory levels and reconcile discrepancies to maintain accurate stock records.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Coordinate with the courier partners, rates negotiation, logistics and managing the order processing.
• Should have prior work experience in building the internal OMS system in place.
• Maintaining and presenting the monthly MIS reports.

Inventory Control:

• Implement inventory management systems to track stock levels, movement, and replenishment in coordination with purchase department.
• Conduct regular inventory audits to identify discrepancies and implement corrective measures.
• Develop strategies to minimize excess/less inventory and optimize space utilization within the warehouse.

Team Leadership:

• Recruit, train, and supervise warehouse staff, planning expansion and providing guidance and support as needed.
• Foster a positive work environment conducive to teamwork, collaboration, and high performance.
• Conduct regular performance evaluations and provide constructive feedback to employees.

Cross Functional Coordination:

• Address customer inquiries and resolve any issues related to order accuracy, delivery delays, or damaged goods.
• Collaborate with other departments, such as Technical, sales and customer service, to ensure timely order fulfilment and delivery.
• Continuously seek ways to improve the customer experience and exceed service expectations.

Process Improvement:

• Implement best practices and innovative solutions to enhance warehouse operations.
• Analyze warehouse processes and identify opportunities for efficiency gains and cost savings.
• Stay abreast of industry trends, technologies, and developments to remain competitive in the marketplace

What we are looking for:

• 5-7 years of proven experience in warehouse management or logistics, with a strong understanding of warehouse operations and inventory control.
• Bachelor’s degree in supply chain management, logistics, business administration, or a related field (preferred).
• Proficiency in SKU level monitoring for inventory, warehouse management systems (WMS) and other relevant software applications.
• Knowledge of safety regulations and best practices in warehouse operations.
• Demonstrated ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Flexibility to work extended hours and weekends as needed.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and statistical analysis software