Director of Operations at Clipboard Health
About the role
We exist to lift as many people as possible up the socioeconomic ladder. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives by letting healthcare professionals turn extra time & ambition into career growth. We have some healthcare professionals texting us photos of a car they were finally able to buy, while others send pictures of a school & church they’re building in their native Haiti with money they earn here, and more.
We’re a profitable post Series B startup that's part of the Top 100 YC Companies. We’ve grown 6x (across all key metrics) in the last 11 months and need your help to keep growing to serve more healthcare professionals, healthcare facilities, and patients.
Who you are
We are looking for an executive who is extremely analytical who can run our operations (including customer support for our existing customers). You will create processes around operations using data, and serve as our customer advocate. You will hire and manage a large customer facing team. You'll be our operational machine who can manage a thousand moving parts, and make sure each is exactly where it needs to be at all times.
Hire, train and manage a large customer facing team Create processes around our operations (customer success, fulfillment, scheduling) Analyze those processes using data and making decisions based on them Manage hundreds of tasks at once and nothing ever slips through the cracks. Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how we an best serve that customer Hustle to discover and evangelize customer needs and problems Develop a range of materials including one page feature guides, horizontal and vertical best practice kits, webinars, custom trainings for large teams, and more Here's a non-comprehensive list of things we love to see:
Excellent written and verbal communication skills Enthusiasm for creative problem-solving Entrepreneurial blood Previous experience in a business operational role, ideally in the healthcare space About Our Benefits: • Unlimited vacation • Medical, dental, and vision insurance • Autonomy and ownership over your work
Why you should join Clipboard Health
At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.