Director of Operations
About the role
As an operations leader at Clipboard Health (a Y combinator backed company from W2017), you will help shape the way millions of nurses find jobs and the way healthcare systems staff nurses and other practitioners today.
We are looking for an executive who is extremely analytical who can run our operations (including customer support for our existing customers). You will create processes around operations using data, and serve as our customer advocate. You will hire and manage a large customer facing team. You'll be our operational machine who can manage a thousand moving parts, and make sure each is exactly where it needs to be at all times.
Hire, train and manage a large customer facing team
Create processes around our operations (customer success, fulfillment, scheduling)
Analyze those processes using data and making decisions based on them
Manage hundreds of tasks at once and nothing ever slips through the cracks.
Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how we an best serve that customer
Hustle to discover and evangelize customer needs and problems
Develop a range of materials including one page feature guides, horizontal and vertical best practice kits, webinars, custom trainings for large teams, and more
Here's a non-comprehensive list of things we love to see:
Excellent written and verbal communication skills
Enthusiasm for creative problem-solving
Previous experience in a business operational role, ideally in the healthcare space
About Our Benefits: • Unlimited vacation • Medical, dental, and vision insurance • Autonomy and ownership over your work
Annual Salary Range - $60,000 -$140,000
Why you should join Clipboard Health
At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.