CoinTracker

The gold standard in cryptocurrency portfolio tracking and taxes

Account Manager, Client Services (Remote, US or Europe)

Location
Remote
Job Type
Full-time
Experience
1+ years
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About the role

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Join our tight-knit early-stage distributed team that thrives on interesting technical challenges and building magical products that improve people's lives. As the founding client services Account Manager at CoinTracker, you will be the trusted advisor for some of our largest customers. You will define the strategy for our VIP concierge service and account management efforts. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems. You will be a highly visible product expert in CoinTracker's offerings, learning, knowing, and teaching how to work with and leverage our latest solutions.

You will

  • Build out a framework for providing delightful, white-glove experiences to strategic CoinTracker clients

  • Develop new and existing relationships to drive adoption and retention of CoinTracker’s products

  • Work directly with clients to understand their goals and motivations, and deliver empathetic resolutions to product and technical needs

  • Work with our partners to understand their highest priority customers

  • Collaborate with our internal engineering, design, product, and partnership teams to inform the product roadmap

Some of the skills we're excited about

  • Customer-first attitude with a strong sense of empathy

  • A background working with VIP or high net worth individuals

  • A passion for personal finance and investing

We're looking for someone who

  • Is excited to build out their own vertical in a high-energy organization

  • Loves to experiment, iterate and learn rapidly

  • Enjoys building relationships with clients and ensuring their success

  • Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity

  • Is productive, resourceful, and an effective problem solver

  • Thrives in an early-stage startup environment with less stability and more ambiguity

  • Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

About the interview

CoinTracker hiring process & details are all included in the attached page

Background on CoinTracker:

CoinTracker is a portfolio assistant for cryptocurrency. Over 3% of the global cryptocurrency market cap is tracked on CoinTracker (over $50B of crypto assets are synced to CoinTracker daily). CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team of 55 on a mission to improve the financial freedom and prosperity of the world.

Why you should join CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of individuals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

CoinTracker
Founded:2017
Team Size:55
Location:San Francisco
Founders
Jon Lerner
Jon Lerner
Founder
Chandan Lodha
Chandan Lodha
Founder