About CommandBar

CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).

How many times have you been frustrated by software?

Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.

These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.

CommandBar makes any software product simpler, faster, and personalized.

We do this by embedding experiences in our customers’ products that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).

Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.

Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!

Why CommandBar?

You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.

• Our ratio of impact on the world is high (and we intend to keep it that way).

• There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.

• We're at the forefront of new technologies, including new developments in AI (which we use heavily to power our product).

• The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.

The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂  Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.

The salary range for this role is $70,000 to $80,000

Our benefits include:

• Flexible PTO with a 3 week minimum

• Fully covered medical, dental, and vision insurance for you, and 50% for your dependents

• 12 weeks parental leave for all parents

• 401k with matching

• A learning and development budget

• A generous 'Make Your Life Easier' stipend

• A home office budget

• 3x/year all together including 2 onsites at our office in San Francisco and 1 offsite at a fun 🌴 location!

SDR @ CommandBar

CommandBar is looking for a passionate, high-energy, and driven individual with natural sales instincts to join and help build our Sales Development organization. As one of our first sales hires, you’ll have the opportunity to shape CommandBar’s sales processes and the autonomy to create your own success.

The SDR role is responsible for identifying and creating new qualified opportunities within target accounts. You will be tasked with managing both the inbound interest and developing creative outbound campaigns to increase engagement for net-new meetings. You will become an expert in CommandBar, user experience (UX), and how it affects our prospects’ users to be able to articulate CommandBar’s value proposition.

This is a highly collaborative and cross-functional role with multiple stakeholders as this role will involve interacting with individuals from departments across the org including marketing, product, customer success, and leadership.

Responsibilities

• Working with the Sales team to identify target accounts

• Identifying key stakeholders within target accounts

• Creating engaging and personalized campaigns

• Become a master social butterfly on LinkedIn and other social platforms

• Create a Brand for yourself as a Product enthusiast and leverage social platforms to interact with prospects

• Achieve and exceed weekly/monthly metrics (meetings for Account Executives, qualified leads, new contacts)

• Discovering new leads through internet research using tools such as LinkedIn Navigator, Apollo, Twitter

• Keeping records of interactions with prospects in Salesforce

• Responding to inbound interest

• Becoming a domain expert in User Experience and building relationships with key players in the startup space

What will help you succeed

• Excitement about new technologies and user experience

• Grit, hunger, intellect

• Empathy and eagerness to understand our customers' needs

• Demonstrated ability to communicate

• Passion for software and the desire to build a career in/around it

• Desire to get technical and learn more about CommandBar’s product

• Ability to build great relationships with technical prospects

• Outstanding time management skills

• Enthusiasm to work in a high-growth environment and to help build processes and tools as needed

• Desire to grow within the sales organization at CommandBar

• Bonus points for: