Community Phone Company

Modern landline and voice services

B2C Sales Manager

$40K - $70K
Location
Remote
Job Type
Full-time
Experience
3+ years
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About the role

☎ Community Phone

remote first and always

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

With a remarkable of 400% growth in recurring revenue in 2022, we’ve expanded from 17 remote team members to more than 80, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.

🌟 About the role

Community Phone is looking for a Sales Manager to lead, inspire, and coach our remote, diverse, and dynamic sales team. You will play a pivotal alongside other members of our sales management team to set and deliver ambitious sales goals whilst delivering a world-class customer experience. You have a solid background in both sales and management and will help to scale our team from 20 to over 100 reps in the coming year. Your work will have a direct impact on the success of the company by leading a sales team to quota attainment, improve customer satisfaction, and reduce churn.

🚀 You will…

  • Lead and inspire the sales team, setting clear expectations, fostering growth, and guiding strategic market positioning.

  • Coach your team, helping to mold them into a cohesive group of world-class sales professionals. 

  • Partner with recruiting to scale up the sales team, helping us to grow from 20 reps to over 100 in the coming year.

  • Set daily, weekly, monthly, and quarterly sales goals and conduct regular meetings to review performance, address challenges, and align on strategies.

  • Analyze sales metrics and KPIs to understand team performance, identify challenges, and areas of opportunity, and provide sales forecasts to higher management based on team performance and market conditions.

  • Resolve conflicts within the team or with customers to maintain a positive working environment and customer satisfaction

  • Collaborate with other departments, such as marketing, product, and customer service, to ensure alignment and collaboration across the organization.

  • Stay updated with industry trends, products, and competitors to equip the team with the latest information and best practices.

🏆 You are…

  • Experienced with a minimum of 5 years in sales and 3 years in sales management.

  • A cultivator of talent , supporting salespeople to reach their potential and excel. 

  • Data-minded , you are able to interpret sales data and metrics to track team performance, forecast results, and make informed decisions.

  • Forward-thinking, you identify potential issues and find solutions quickly.

  • A multitasker , you can efficiently manage multiple responsibilities, from one-on-one meetings to strategic planning and administrative tasks.

  • Adaptable to changes without losing focus on team goals.

  • A highly effective communicator , you are able to convey expectations and feedback clearly while also listening to and understanding team members’ needs and concerns.  

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit <u>about us</u> for more info!

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

About Community Phone Company

Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center.

Our solution lets a business get all modern voice features (re-route if busy, greeting menu and IVR, programmable caller ID, cloud voicemail, etc) on their existing office phone and existing employee cell phones. All employees onboard instantly, no wifi required, no app to download. Businesses should not be missing out on orders because they can only take one call at a time, and they shouldn't need an IT person in order to get a modern business phone system.

Community Phone Company
Founded:2018
Team Size:70
Location:Boston
Founders
James Graham
James Graham
Founder