Community Phone Company

Modern landline and voice services

Head of Human Resources

$100K - $175K
US / Remote (US)
Job Type
6+ years
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About the role

☎ Community Phone

remote first and always

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

With remarkable 400% growth in recurring revenue in 2022, we’ve expanded from 17 fully-distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.

🌟 About the role

We are looking for our first human resources leader to help establish this function internally and build our team. You'll join an operations team that will include our Recruiter, Junior Recruiter, and our Happiness Lead.

🚀 You will...

  • Build our HR Function: As the first in the role, you will be at the forefront of establishing our HR department from the ground up. Your expertise and leadership will be pivotal in developing and implementing HR policies, processes, people programs, and initiatives that align with our company's goals and values. 🏢

  • Be Our Culture and Experience Steward: You will act as the visionary and architect of Community Phone’s culture and employee and teammate experience; you have a honed vision for what robust company culture could look like and are excited to execute on that vision for our global, remote team.

  • Handle Team Operations Oversight: You will oversee various HR functions and lead various strategic initiatives, including: global payroll and compensation design, compliance, benefits administration and global total rewards, employee engagement initiatives, organizational design and structure, performance and talent assessment, and onboarding and offboarding. Moreover, you will be actively involved in promoting employee satisfaction and well-being to create a harmonious and motivated workforce. 💼 😊

  • Collaborate with Key Stakeholders: Your role will require you to work closely with third-party council, as well as collaborate directly with company leadership. This cross-functional collaboration will be essential in ensuring HR initiatives complement other business strategies and foster a cohesive remote work environment. 🤝

  • Manage Team Growth: You should have previous experience growing and managing teams and demonstrate the ability to develop, lead, and mentor a growing HR department. 👩🏽‍💻

  • Financial Acumen: As the HR Manager, you will have budgetary responsibilities, making it essential for you to be comfortable managing finances to optimize HR-related spending. 💰

  • Relationship Builder: Cultivating strong internal relationships, especially with company leadership, is central to this role. Your interpersonal skills will be essential in gaining buy-in for HR initiatives and promoting a collaborative and supportive global remote-first work environment. 🌈

🏆 You are...

  • A Builder at Heart: We are looking for someone who has a proven track record of transforming HR departments at startup-level companies, taking them from level zero to full operational efficiency. Your innovative thinking and adaptability will be key to our HR success. 🛠️

  • HR Obsessed : Thorough knowledge of HR best practices, employment laws, and regulations. 🤓Demonstrated ability to manage a team and foster a positive work culture.

  • Budget Minded: with great financial acumen and experience managing budgets. 💰

  • A Culture Champ: You are adept at crafting employee communications that drive alignment, clarity, and engagement in a remote global environment. Your willingness to challenge the status quo and foster a culture of diversity, inclusion, and growth will be instrumental in shaping our organization's identity. 🏅

  • Adaptable: You bring flexibility and problem-solving abilities. 🌟

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit about us for more info!

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location.

About Community Phone Company

Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center.

Our solution lets a business get all modern voice features (re-route if busy, greeting menu and IVR, programmable caller ID, cloud voicemail, etc) on their existing office phone and existing employee cell phones. All employees onboard instantly, no wifi required, no app to download. Businesses should not be missing out on orders because they can only take one call at a time, and they shouldn't need an IT person in order to get a modern business phone system.

Community Phone Company
Team Size:70
James Graham
James Graham