VP Customer Success
About the role
ContentFly is building the Mailchimp for Content Marketing. We're a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors. We're one of the fastest growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year.
We continue to grow at 25% MoM.
Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.
Are you obsessed with customer happiness? Have you helped build a world class revenue retention engine? Do you know how to build success processes that actually scale? Do you want to work with a well funded, world class team building for a $500 billion market?
Communicate with key stakeholders within client organizations to effectively assess and gain an understanding of their needs, key stakeholders and internal processes Empower your direct reports to manage relationships with clients during all phases of the customers lifecycle, from implementation kick-off to value creation to renewal and expansion. Develop and implement key processes and playbooks to manage customers needs and requests Identify and enable upsell opportunities across the customer base. Oversee regular business reviews with customers to track success and identify improvement opportunities Take a militant ownership of revenue retention goals Grow our success team and scale it to be best-in-class
8+ years in a customer facing role including customer success, account management, or implementations 5+ years management experience Highly organized to track customers, their goals, and key stakeholders at those customers Exceptional communicator both internally and externally and can translate customer requests to product decisions
Experience scaling a startup and owning quota + retention targets Experience with content marketing and/or SEO Prior experience building and scaling a Customer Success org
Why you should join ContentFly
ContentFly is an on-demand platform for creating high-quality content for businesses. We use AI and world class writers to help companies quickly scale content creation; clients simply submit a request for any form of content, ContentFly finds the best writer, and the written content is emailed days later.
Today, companies create a ton of content ($400B was spent on content marketing in 2019), but hiring in-house talent or freelancers can be slow and expensive. ContentFly has already helped 2,000+ businesses scale content creation and has seen 700% growth over the past 9 months.
ContentFly is led by the former head of growth at Zapier, and backed by Y Combinator, Global Founders Capital, FJ Labs, Pioneer Fund, Soma Capital, and a number of other investors. (HQ: Canada)