Crustdata
Real-time B2B data via simple APIs
Customer Success Manager
About the role
We’re looking to bring on an experienced Customer Success Manager to round out hiring for our founding team.
About us
The way information on the internet is consumed is changing. It's shifting from humans searching pre-crawled information on Google to AI agents doing real-time targeted crawling from sources of truth. But, there’s no “Google” for AI agents… yet. That’s where we come in. At Crustdata, we are building the gateway to the internet for AI agents. We already serve over 100 customers, are profitable and growing very fast. We're backed by some of the best investors in Silicon Valley including Y Combinator, General Catalyst, SV Angel, A Capital and Liquid 2 Ventures.
Our mission: To be the way AI agents use and interface with the internet. We’re looking for our first customer success/account manager hire. This is a great opportunity to learn, take ownership, and set a foundation for rapid company and career growth. What you’ll be doing You will be a primary player to help bring us from 1 to 10 and beyond.
Here’s what you’ll be doing:
• Strategize and iterate with founders and GTM team to come up with best practices on making our customers happy
• Manage all customer channels and provide updates and support
• Build materials and workflows to help customers maximize value
• Coordinate with Account Executives on potential upsells
• Help transfer product feedback from customer interactions to product and engineering teams
• Brainstorm and execute on creative ways to enter and attract key accounts in new and existing markets
Who you are
• 4+ years of experience in a sales or growth role
• 1+ years of experience in customer success or account manager role
• Systems thinker with strong attention to detail
• Inherent love of talking with people
• A true grinder – ability to tackle multiple things at once
• Hungry to win and dominate the market
• Combination of creative and analytical mindset
• In NYC or willing to relocate
• Bonus: technical knowledge/SWE experience as a lot of our customer are technical
Comp: Salary + Bonus + Equity
About the interview
About the interview
1. Intro call (15 mins)
2. 2nd more in-depth call (60 mins)
3. Meet in person
4. Call with co-founder (30 mins)
5. Offer
About Crustdata
The way information on the internet is consumed is changing. It's shifting from humans searching pre-crawled information on Google via point and click to AI agents doing real-time targeted crawling from sources of truth. The interface, the workflow, and the density of retrieved data and its fidelity, which worked for humans, doesn't work for AI agents.
At Crustdata, we are building the gateway to the internet for AI agents. In simple terms, we're building the APIs for AI Agents to access real-time data from sources of truth. We already serve dozens of enterprise customers, are profitable and growing very fast. We're backed by some of the best investors in Silicon Valley including Y Combinator, General Catalyst, SV Angel, A Capital and Liquid 2 Ventures among others.
