API Platform for Banking Integrations (Plaid for India and APAC)

Customer Success Manager

₹1M - ₹1.8M INR
Bengaluru, KA, IN
Job Type
3+ years
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About the role

About Decentro

Decentro is a Y-Combinator backed banking & payments infrastructure company. Decentro provides building blocks that help companies stitch their fintech workflows in a few weeks. While starting our first fintech venture back in 2014, we spent years convincing banks to partner with us. Before we could launch our fintech product (more here), we had to convince different departments within banks - including technology, business, leadership, legal, and support to get the green signal. Fast forward to today, we realise that banks & regulatory institutions find it difficult to help the longer tail of companies build innovative & compliant fintech solutions. What if there was a platform (think AWS for cloud or Twilio for messaging) that abstracts the complexities of banking, identity, payments, lending, and provides simple APIs so that companies do not have to spend years dealing with banks? We’re solving this pain point at Decentro since 2020. We’ve scaled to process $4 billion + in payment volumes & have 250+ customers across multiple verticals such as marketplaces, banks, regulated institutions, fintechs, lenders, gaming, and more.

What is expected from you -

Helping our team maintain good relationships with our customers across enterprise / startup / mid stage categories, and their internal teams. Helping close the product delivery and billing cycle end to end in a well coordinated fashion. Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Handling systems and procedures for product delivery control and evaluation. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify areas of improvement to increase the overall account size from a strategic level. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Assist with challenging client requests or issue escalations as needed. What we are looking for -

Excellent knowledge of the Indian financial services landscape, and good understanding of Banking / Financial Services. Strong ability to set clear measurable objectives, delegate responsibilities, assess, recognize and reward performance. Come with an impressive track record in the Banking / Fintech domain especially in terms of handling and understanding APIs. Decent experience in managing / leading a high performing team. Strong influencing, communication and presentation skills. Excellent business acumen and willingness to work within tight deadlines with atleast 4+ years of work experience in total. Experience in building alliances with different customer categories with various types of scale. Engineering in Computer Science/IT or related area will be preferred. As this role will also involve handling data from customers' queries, logs and metric perspective in depth. An ideal person would be someone who’s worked with a startup or growth-stage organization as a business analyst, QA, or in Operations and wants to transition to a well-rounded role in a growth-stage B2B company with extensive business exposure.

What we offer -

The ability for you to make an impact and lay a foundation for the upcoming fin-tech innovations across the globe. A multicultural and diverse team of colleagues from different regions that speak on average 3 global languages. Progressive and flexible work hours that match your personality and lifestyle. Part of YCombinator Summer batch 2020, we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter. If this aligns with you, time to hop on!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.

About Decentro

Almost all the fin-tech companies face a number of hidden challenges -

  • Making the choice of the first bank for integration and the APIs within.
  • Lack of a single POC in the banks / financial / KYC institutions to avoid running around between departments to get APIs and solutions.
  • Testing and reaching product-market fit quickly & cheaply
  • The choice of banking/financial license (if any) to go to market

Imagine the possibilities in Fin-tech if we remove >90% of the friction in the flow of money and financial data. Imagine the amazing innovations that can happen!

We want to be the go-to the platform where all of you can come, plug in the data, play around and launch with the desired APIs and modular SDKs to go live within days (instead of months). No need to run around and waste 5-6 months to integrate with banking/legacy BFSI / government partners. Not only that, but we also take care of the upcoming fixes, iterations, and updates without breaking any flow.

Team Size:60
Location:Bengaluru, India
Rohit Taneja
Rohit Taneja