Engagement Manager at Dover
About the role
Dover is looking for the third member of our Engagement Management team.
In this role, you'll be responsible for ensuring that our clients have a stellar experience using Dover. Your day to day work will involve interfacing with founders, CEOs, and CTOs of some of the fastest-growing companies in the world. You'll be running onboardings, helping clients refine their searches, and working inside of the Dover product to deliver results. You'll have to combine sales, account management, product management, and analytical skills to work cross-functionality with our entire team and champion the clients' needs within the company. You'll work both strategically and tactically to implement improvements to all parts of Dover's operations.
We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.
Onboard new clients and educate them about recruiting and the Dover process Create and closely monitor metrics to ensure we meet and exceed client expectations Interface with clients and the customer-facing team to guide product decisions and priorities based on client feedback Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience Build playbooks and best practices to help us scale
Have a bachelor's degree Have 2+ years of work experience in the tech industry Have 1+ years of customer-facing experience Have excellent communication skills Have a high sense of ownership and the ability to work autonomously Can move quickly and adapt to ever-changing requirements in a high-pressure environment Are analytical and want to dive deep into the data and process Are thorough and drive projects to completion
Dover is the modern recruiting department for the world's top companies. We combine domain expertise with best-in-class automation to help companies hire the best talent for their open roles.
Recruiting is a $50B industry in the US, but recruiting departments and agencies still have incredibly manual processes. Recruiters spend countless hours on administrative work, so they have less time to do what they do best: pitch and close candidates.
We've built a better way. Our advanced ML-powered matching software finds the perfect candidates for a particular role, and our NLP outreach system reaches out to those candidates in a highly personalized way. We're automating the entire recruiting stack, from sourcing to scheduling.
Our team is made up of repeat entrepreneurs from MIT, Stanford, Dropbox, Quora, McKinsey, and more.
Our Commitment to Diversity
At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.
Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.
Why you should join Dover
Dover is building the first end-to-end recruiting orchestration platform for the world's top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles.
Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes. Recruiters and hiring managers spend countless hours on administrative work like sourcing, scheduling, coordination, and juggling dozens of recruiting tools, so they have less time to do what they do best: pitch and close candidates.
We've built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and candidate sources, and drives the hiring process to create a seamless, white-glove experience for both companies and candidates.
Dover went through Y Combinator in 2019, and today 100+ companies use our product to run a better hiring process. We've raised $3M from top VCs and are currently profitable. We're currently a remote team of 25 with a hub in San Francisco and presence in Boston, NYC, LA and DC.