The only observability and data platform built exclusively for mobile.

👾 🚀 ✨ SDR - Lead Researcher

San Francisco, California
Job Type
3+ years
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About the role

Our world is mobile — the phones in our pockets, our 10+ IoT devices at home, the cars we drive, the way we conduct our work, and the point-of-sale devices from which we buy our coffee and donuts. Embrace is on a mission to make all of our edge experiences exceptional by helping revolutionary companies evolve and excel in this mobile-world that did not exist even 7 years ago. Customers, like Goat, Hilton, Masterclass, Home Depot, and Cameo, love Embrace’s mobile observability and data platform because it makes extremely complicated and voluminous data actionable.

About the Role

We’re looking for a Lead Researcher who will be responsible for finding curated, highly targeted, and accurate leads. The goal of the lead researcher is to enhance the work of our sales development team to fill our pipeline with potential customers. If you’re excited to work with a talented team and have ninja-like research skills then we want to talk to you.

What You’ll Do

  • Research contact information for sales leads
  • Find out information about prospective clients (by phone, online, social media, etc), source the names of key ‘decision makers’, clarify and confirm addresses, contacts, email, and phone numbers
  • Work with various online tools and databases to enrich leads
  • Record all lead details in a CRM
  • Communicate with partners in Sales and Marketing to help define our ideal customer profile
  • Understand firmographic metrics that lead to booked appointments

Basic Qualifications

  • High attention to detail, organized and practical approach to research
  • Previous CRM database experience
  • Passion for information gathering, an enquiring mind with a desire to complete each ‘puzzle’
  • Record all lead details in a database.
  • Ability to communicate effectively
  • Experience using Linkedin, or ZoomInfo
  • Basic Excel (Conditional formatting, VLOOKUP, etc.)

Gathering is integral to our culture for collaboration and connection. We want to ensure that all of our new hires have the ability to travel and meet other team members. We estimate the travel for any given role to be a couple of days every month or two. In order to gather, new hires must be able to meet our COVID vaccination requirement as we continue to help our team limit risk.

Preferred Qualifications

  • Experience working in or with mobile companies
  • Experience in web scraping or data crawling
  • Experience with Salesforce.com, Apptopia, MightySignal
  • Excited by working in an ever-evolving and fluid solution-oriented environment
  • Technical aptitude, interest, or background
  • High competency and low ego, you have a passion for helping people
  • Willingness to go head to head in a home run derby with our Head of Marketing

Culture Values

  • Ownership: Growth is achievable only by empowering with ownership
  • Perspective: We seek to understand your perspective
  • Honesty: Brutal honesty delivered kindly
  • Simplest: Simplest solutions are identified by focusing on outcomes
  • Investing: Meaningful insights are formed by investing time

Why join Embrace?

Embrace is growing and recently raised a Series B backed by YCombinator, NEA, Greycroft, and the founders of Testflight, Parse, and PagerDuty. The repeat founding team also started Scopely, a $3B+ unicorn mobile startup. Enterprises, revolutionaries, and vendors rely on the Embrace Data Platform to capture 100% of user-behavioral and technical time-based session data rather than relying on sampling. The engineering, data science, UX, and product teams at NYTimes, Hyatt, OkCupid, and Owlet are driving their businesses with Embrace.

Why you should join Embrace

📲 Mobile is here whether on our phones in front of the TV, using Zoom on the go, submitting invoices in a work app, or buying products on an iPad point-of-sale system (ex. Toast and Snackpass!) Embrace is right there and focused on only helping mobile teams make your user experiences (and their own lives) the best.

We are the only data, observability, and resolution platform built for mobile. Mobile apps, like Wish, Cameo, OkCupid, Home Depot and Goat, rely on Embrace to proactively find, reproduce and instantly fix all types of errors.

Our team are experts from Scopely, Niantic, Apple, Marco Polo, Upsight and more. Come join us!

Team Size:75
Location:Los Angeles, CA
Eric Futoran
Eric Futoran
Fredric Newberg
Fredric Newberg