Finku

Personal finance platform for Indonesia

Client Relationship Manager (CX) Intern

Location
Jakarta, Indonesia / Remote
Job Type
Internship
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Shyam Kalairajah
Shyam Kalairajah
Founder

About the role

Finku is a personal finance application helping Indonesian consumers manage their finances better through financial tools. Our mission is to eliminate financial illiteracy in Indonesia, so that all Indonesians can leverage the existing financial ecosystem and make better financial decisions. Finku is founded by ex-BCG consultants and Bukalapak product designer with vast digital, tech, and banking expertise from top universities globally (University of Indonesia, Cambridge, Berkeley).

Today Finku has partnerships and integrations with 24 financial institutions, and has recently launched in the Play Store and App Store. By joining the team, you will get the opportunity to make decisions to drive a huge difference!

Role Description:

  1. Manage & assist with Finku client relationships using CRM software and directly help users when they have feedback or problems
  2. Help make decisions on operations, products, and technology-based on findings from users & collect feedback based on customer interactions
  3. Drive product development and internal processes by partnering closely with cross-functional teams to explain critical customer needs/pain points identified
  4. Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries
  5. Use data and analytics to identify user behaviors and re-engage with customers who have previously inquired/seen to disengaged with our application

Requirements:

  1. Excellent communication skills - both speaking and writing (Bahasa Indonesia & English)
  2. Preferably prior experience working for a FinTech/StartUp Firms & have worked with CRM softwares (Hubspot, Salesforce, etc)
  3. Excellent in building and maintaining relationships in cross-functional teams & he/she is organized and have the ability to multitask
  4. Candidates that enjoys working in a face-paced environment with an entrepreneurial spirit and willingness to constantly innovate processes & problem solve
  5. Can work until nights and on weekends is plus

Time Commitment:

  • Internship start date: April 2022
  • Internship end date: September 2022
  • Full-time (40 hours per week)

Why you should join Finku

Finku is democratizing access to financial services in Indonesia! Helping users manage their finances through integration with all users financial accounts, and personal finance tools.

Join a talented team who bring experience from Bukalapak, BCG, Tokopedia, OJK, Shipper and more!

Finku
Founded:2021
Team Size:11
Location:Jakarta, Indonesia
Founders
Shyam Kalairajah
Shyam Kalairajah
Founder
Shylla Pramadhani
Shylla Pramadhani
Founder
Reinaldo Tendean
Reinaldo Tendean
Founder