All in one Company OS
Firstbase.io is hiring an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. It is expected to build better procedures and manage the support vendor (BPO).
Top candidates for this position will have a natural desire to work with clients and be customer-obsessed, user empathy, and can maintain a calm demeanor in high-stress situations.
Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.
More than twenty thousand founders from over two hundred countries have used our products: Firstbase Start to launch a company, Firstbase Agent and Firstbase Mailroom to manage ongoing compliance, and Firstbase Loop to get access to financial services in one click. We are building the future of company management.
Firstbase is backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.
Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:
Join us on a mission to increase the number of growing companies.
We are looking for risk-takers with diverse experience able to provide fearless feedback.
We lean on some of the best market data to ensure that we offer the most competitive compensation.
We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.
We offer flexibility to allow people to relax and recharge whenever they need it.
We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.
Firstbase offers health insurance reimbursements to both US and international team members.
We provide a stipend together with resources to help people grow and develop in their careers
Every team member at Firstbase gets a bonus calculated based on personal KPIs and company growth
If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate diverse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.
Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses. More than ten thousand founders from over a hundred countries have used our product, Firstbase Start, to launch their startup. For many founders, "firstbase.io" has become what they type into their address bars when they think about incorporating a business.