Firstbase.io

All in one Company OS

Inside Sales Manager

Location
Remote
Job Type
Full-time
Experience
3+ years
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About the role

About the role

Firstbase is hiring an experienced Inside Sales Manager as a critical part of our team to help us convert more leads, and coach the team to guide future clients to sign up with us.

Your goals will be:

  • Increase customer conversion and satisfaction, keep the department running in an efficient manner;
  • Coach BPO's team how to familiarize our potential customers with our product lines;
  • Deliver an outstanding customer experience

Top candidates for this position will have a natural desire to work with clients, be customer-obsessed, be comfortable managing an internal and external team, user empathy, and can maintain a calm demeanor in high-stress situations.

What's Firstbase.io?

Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.

More than twenty thousand founders from over two hundred countries have used our products: Firstbase Start to launch a company, Firstbase Agent and Firstbase Mailroom to manage ongoing compliance, and Firstbase Loop to get access to financial services in one click. We are building the future of company management.

Firstbase is backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.

Why you should join

Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:

  • Democratizing access to financial infrastructure
  • Automating tasks every founder faces when running a business
  • Making tools and resources more accessible to everyone, everywhere
  • Building integrated solutions for founders and removing friction
  • Delivering opportunity to traditionally overlooked founders and companies
  • Democratizing access to knowledge

Join us on a mission to increase the number of growing companies.

Who are we looking for

We are looking for risk-takers with diverse experience able to provide fearless feedback.

You will have the following responsibilities

  • Define strategy to improve conversion and cross-sales
  • Build CRM strategy mapping all points of contact with the customer considering Firstbase GTM strategy
  • Set and track sales targets and KPIs
  • Improve customer experience in the beginning of the sales funnel, creating engaged customers and accelerate growth
  • Develop service procedures, policies and standards for internal and external (BPO) public
  • Mentor and develop sales support team and nurture an environment where they can excel through encouragement and empowerment
  • Work together with support team (post sales) to align tone of voice and optimize procedures
  • Prepare monthly, quarterly and annual sales forecasts
  • Work with product and marketing with constant feedbacks to improve our products

Minimum requirements

  • 3+ years of experience in Inside Sales, SDR, Program manager or customer experience
  • Experience in providing customer support related to sales
  • Excellent communication skills: collaborate effectively across internal teams and with external partners.
  • Working knowledge of customer service software (Zendesk), databases and CRM
  • High integrity and a customer-first mentality;
  • Ability to think strategically and to lead
  • Advanced troubleshooting and multi-tasking skills
  • Strong client-facing and communication skills
  • Self-starter mindset
  • Proficiency in English

Some perks you will enjoy

  • Competitive salary & amazing equity package

We lean on some of the best market data to ensure that we offer the most competitive compensation.

  • Hybrid work environment

We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.

  • PTO + birthday off

We offer flexibility to allow people to relax and recharge whenever they need it.

  • Build your ideal work setup

We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.

  • Health benefits

Firstbase offers health insurance reimbursements to both US and international team members.

  • Learning & development

We provide a stipend together with resources to help people grow and develop in their careers

  • Amazing quarterly bonuses

Every team member at Firstbase gets a bonus calculated based on personal KPIs and company growth

If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate diverse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.

Why you should join Firstbase.io

Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses. More than ten thousand founders from over a hundred countries have used our product, Firstbase Start, to launch their startup. For many founders, "firstbase.io" has become what they type into their address bars when they think about incorporating a business.

Firstbase.io
Founded:2019
Team Size:38
Location:New York
Founders
Mark Milastsivy
Mark Milastsivy
Founder