The global leader in modern data integration
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
Solution Architect sits at the intersection of technical expertise and business experience. Holistic consultative approaches drive customer value generation. This technical subject matter expert will be instrumental in ensuring customers continue to add value with their data and in turn grow usage within our existing customer base through opportunity discovery and execution of Fivetran’s continuous adoption framework. Solution Architects will also work to improve customer experiences that start in the sales cycle and extend through all post-sales functions including Account Management and Support.
This technical leader will ensure their and colleague teams have the capacity, capability, and motivation to deliver Solution Architect across the full customer journey including establishing the technical win in coordination with sales engineering, building flawless customer onboarding experiences, customer care, ongoing engagement, consumption growth, and net revenue retention. This technical expert will act as an internal advocate for customers and bring the voice of the customer into the rest of the organization to share perspectives leading to an increase in meaningful outcomes and increasing business value to our customers.
Customer Success at Fivetran isn’t about by-the-numbers ‘check-ins’ with customers - our regular customer conversations are informed by a deep empathy with our customers’ business needs, and a data-driven understanding of their current product usage. Solution Architects will get the customer and product exposure to continue to develop into a subject matter expert in the fast-growing data and analytics space. As a Solution Architect you will work with some of our largest customers ensuring they are best leveraging Fivetran to power their data needs.
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We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
Our mission is to save engineers from building in-house data pipelines, by building one automated data pipeline that everyone can use. Every single company that uses SaaS tools to run their business will eventually need to analyze the data that sits in those tools. Fivetran unlocks this data with automated connectors that converts messy, chaotic APIs into normalized, standard schemas.