IT Help Desk Support

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Overview

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for an IT Help Desk Support  individual to support our entire organization and be onsite in our new Oakland office. You’ll make sure employees have the hardware, access, and support they need. You’ll help ensure Fivetran remains a high-security company by participating in security initiatives, audits, and lifecycle management. This is a full-time position based out of our Oakland office.

Technologies: Okta, Google Workspace, Slack, JAMF, VMWare WorkspaceOne, Height, Slab, Crowdstrike

What You’ll Do

• Work with the global IT team on initiatives to serve the entire organization
• Support employee lifecycle management
• Maintain IT hardware inventory and coordinate with vendors
• Set up and provide support for Google Meet conferencing systems
• Provide Tier 1 support for Apple hardware issues, macOS, G Suite, and Okta

What You'll Bring

• You are a people person! You will be working with all Fivetran employees - they need to feel comfortable reaching out to you with IT-related issues
• General knowledge of security best practices
• Experience in any of the following platforms: VMWare Workspace One, JAMF, Google Workspace, and/or Okta
• Confidence in learning new technologies and platforms quickly
• Are organized and self-motivated

Perks and Benefits

• 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
• Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Eligible donation match program
• Monthly cell phone stipend
• Work-from-home equipment reimbursement for your home office setup!
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team building activities
• Commuter benefits to help with transit and parking costs
• Employee Assistance Program (EAP)
• Referral Bonuses
• Stock equity -- every employee is granted stock options when they walk in the door   
• Annual Camp Fivetran trip that brings together every employee from around the world

#LI-LC1

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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