The global leader in modern data integration
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
The Solution Architect Team at Fivetran
It’s an exciting time here at Fivetran. We have grown our revenue, customer base and team very substantially over the past several years. We continue to grow fast and are rapidly growing our Customer Success teams; Customer Support, Account Management, Sales Engineering and starting up a brand new department - Solution Architect Team
At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.
To support our growth, we’re in the process of building out our Customer Success function with a mission to retain, activate, upsell and delight our customers. This is one of the most exciting, strategic and quickly evolving teams at Fivetran.
We’re looking for a Senior Solution Architect recruit to join our Customer Success team and own a portfolio of high-profile customer relationships from day one. This role could be a great fit if you have experience in Technical Account Management, Solutions Engineering or Technical Customer Success for a software product and experience in the modern data stack. We are still interested to hear from you if you have a different background that you think would make you a great fit.
The ideal candidate lives in the Pacific or Mountain time zone.
At Fivetran we see Customer Success as a key growth function of the business, with Solution Architects helping drive a technical perspective helping us be more holistic with our customers. We don’t see Customer Success merely as a retention function but as a key to exceeding our ambitious Net Revenue Retention targets, driving adoption across our customers’ organizations.
On a day to day basis, you will completely own a portfolio of strategic accounts and provide ad hoc assistance to smaller accounts. These accounts will be across multiple verticals and located across North, Central and South America. You will own the customer relationship from a technical perspective, from onboarding through to continued adoption and usage. From initial activation, you will help our customers translate complex business needs into data driven solution designs on top of, working alongside our Sales Engineers and Account Managers as new opportunities arise.. You will work collaboratively with stakeholders at your accounts to map and realize the value they want to derive from our platform, driving wider institutional adoption of Fivetran as you go. You will serve as the internal voice of your customers and become a go to technical resource internally and externally.
In addition to working directly with and on behalf of customers, Senior Solution Architects will be looked to for raising the technical knowledge level of many different internal roles. As a highly proficient practitioner in the data engineering and analysis domain, Senior Solution Architect’s become the top practitioners and authority on use of Fivetran within a complex modern data stack and be a voice of the customer cross departmentally to our product and marketing teams.
As a Lead Solution Architect at Fivetran, you will:
What you'll bring to the table:
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
Our mission is to save engineers from building in-house data pipelines, by building one automated data pipeline that everyone can use. Every single company that uses SaaS tools to run their business will eventually need to analyze the data that sits in those tools. Fivetran unlocks this data with automated connectors that converts messy, chaotic APIs into normalized, standard schemas.