Forage

Internet infrastructure for government social programs

Platform Relationship Specialist

Location
Remote
Job Type
Full-time
Experience
1+ years
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Justin Intal
Justin Intal
Founder

About the role

Forage is a third-party processor (TPP) and pin provider that helps all grocers and platforms accept EBT online. Forage works with merchants throughout USDA application and tech integration processes, which has reduced time to launch from approximately 18 months to 6 months. With Forage, merchants gain access to 42 million Americans and a $200 billion EBT spend while allowing low-income individuals and families to utilize their services.

Forage is hiring a Platform Relationship Specialist (PRS) to provide our customers, grocery platforms, grocers,  and merchants guidance and support during the technical integration and USDA Food and Nutrition Service (FNS) onboarding process.

Once the sales team has signed a customer, the PRS will assist the customer with their FNS application and can accept EBT online. The PRS will be the point of contact for any questions or concerns the customer may have.

The PRS will partner closely with others (sales team, engineering, platform partners, government agencies, etc.) to provide the best possible experience for the customer. These include working sessions that help advance them through critical steps in the onboarding process.

Responsibilities:

  • Introduce our customers to the onboarding process and act as the project enabler to ensure the customer remains successful and engaged with the process.
  • Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom meetings.
  • Timely and accurately respond to customer inquiries. These will include frequent value-based follow-up and timely fulfillment of commitments.
  • Serve as the liaison and trusted advisor between our customers and government agencies.
  • Participate in onboarding sessions and demos with merchants, platforms, and government agencies.
  • Guide internal UAT and prepare customers for successful testing with FNS.
  • Create and manage project timelines and document meeting notes, progress, and risks.
  • Gather feedback and product input to ensure each customer’s objectives are met.
  • Assist in developing tools & resources used by the Platform Relationship team.
  • Proactively communicate onboarding challenges internally while continuously improving the process.

Qualifications:

  • 2+ years of relevant work supporting high touch customers in a growing company
  • Excellent customer service, sales, and relationship-building skills
  • Strong writing and editing skills
  • Strong project/program management skills
  • Strong customer empathy and ability to build strong working relationships cross-functionally and with external partners
  • Ability to focus on your goals but be flexible in your approach
  • Demonstrated experience working on several projects in parallel

Who We Are

🗺️ Founders: Justin, former Chief of Staff at Newsela, where he led their Series B round from Kleiner Perkins and Mark Zuckerburg, and Victor, the Software Lead at Robo3D, where he built their hardware and software infrastructure

👨‍👩‍👧‍👦 Helping hundreds of families put food on their table (and growing)

🤝 Partnered with LA County, San Diego County, and other government organizations

💼 Backers including Y Combinator, Mucker Capital, Banana Capital, CEO's and Operators from Brigit, Mercury, Instacart, Gumroad, early Palantir Folks, and more

We have built strategic partnerships across platforms, merchants and state governments:

  • Merchants: Farmstead, Boxed, Jokr, and more
  • Platforms: Shopify, Flashfood, Local Express and more
  • State Governments: New York, California, Texas, and Iowa

With Forage merchants can go to market and turn on revenue 6-9 months faster, this is fintech meets govtech meets impact.

Our values

Transparency & Trust

We are always intellectually honest. We value independence and don’t micromanage. We know we’ll be wrong a lot, and that’s okay. We also trust everyone on the team by default - trust doesn’t have to be earned. It can only be broken by not being transparent.

Scrappy & Simple

By design, we avoid excessive perfectionism. If something is perfect, it usually means we’ve spent too long on it. We always experiment, and often scrap things and try them a different way.

Why you should work here

  • You are creating real-life impact in the everyday lives of others
  • You'll get to work in a high-growth, high-learning, fast-paced startup environment
  • All of us have solid banter - this is really the most important thing
  • You get to work with a smart, dedicated, humble team with diverse backgrounds and viewpoints and a learner’s mindset
  • You’ll get access to our amazing network of mentors and advisors
  • We’re a trust-by-default culture - you’ll get ownership over our product and brand
  • We really believe in mental well-being - success for the company means all-round well-being for each of us
  • We’re fully-remote, and we actually know how to do it right

Why you should join Forage

Forage

Forage is an online payment solution for government subsidies— the Stripe for the American social safety net. Our main product helps online grocers accept food stamps online. We built a simple and government-approved API that any developer can install.

Our Vision

To create digital equity for everyone in America.

Our Mission

To build online payment technology that empowers people.

Jobs

We're always looking for smart, talented, and driven individuals to help further our mission. Feel free to submit your application to jobs@joinforage.com and let us know why you'd like to work for Forage.

Forage
Founded:2020
Team Size:12
Location:Los Angeles, CA
Founders
Victor E. Fimbres
Victor E. Fimbres
Founder
Justin Intal
Justin Intal
Founder