Fynn
SoFi for trade students
Support Program Specialist (remote)
About the role
As a Support Program Specialist, you will execute best-in-class customer experiences for our students while assisting with scaling support teams across the organization. You will provide support to students through a variety of channels, including voice, SMS, email, and chat. You'll provide a high standard of customer support while proactively solving a variety of issues. In this role, you'll also work with internal stakeholders to provide product feedback and improve processes and customer experience. This role is perfect for you if you are a great communicator and love working in a fast-paced environment. Additionally, we're looking for a self-starter who demonstrates responsibility, accountability, and a can-do attitude.
Activities:
- Answer student requests across multiple channels
- Identify and resolve customer issues, including escalations proactively
- Participate in customer-service team projects
- Provide customer feedback loops to internal teams
- Systems optimization, as needed
About you
- 1+ years of customer support or customer-facing experience
- 1+ years of using customer support software (ZenDesk, Kustomer, etc.)
- Solutions-driven mentality with the ability to take the initiative to solve problems
- Strong communications skills - both written and verbal communications
- Detail oriented
It would be a bonus if you have:
- 1+ year process or product improvement
- Startup experience
- Financial services experience
Growing at Fynn:
If you're interested in working in fintech, this is a unique opportunity to work with some of the best fund managers, product designers, and software developers on the planet.
Benefits
Fynn offers a full suite of benefits, including 401k, health vision & dental insurance, and unlimited vacation days.
Equal Opportunity Employer Statement:
Fynn is an Equal Opportunity Employer encouraging diversity in the workplace. Applicants are considered for roles without regard to race, national origin, religious creed, gender identity/expression, age, citizenship status, physical or mental disability, sexual orientation, veteran or military status, marital status, or another status protected by applicable federal, state or local law.
Why you should join Fynn
Fynn is rebuilding the middle class by creating greater access to trade and vocational education. We are a private student lender offering safe, fair, and affordable loans to students of all backgrounds attending some of the best career and vocational schools across the country.
After graduating, Fynn members go on to pursue careers in high-demand fields like the industrial, construction, and manufacturing trades, along with allied health and medical technology. That’s why we underwrite students based on their future potential instead of their credit history. We are invested in our borrowers’ long-term success, so our loans are borrower-friendly, with benefits custom-built for recent graduates starting new careers.
Fynn went through Y Combinator in 2019, and our founders were recently named to the Forbes 30 Under 30 List for 2023! We are a small, well-funded fintech with deep expertise in lending, education, and the capital markets.
