Business Operations

Business Operations

Location: San Francisco (100% In-Office)
Experience: 0-3 years
Salary: $100K - $130K • Offers Equity

About Us

At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises.

Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.

With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions.

Why Join Us?

• Momentum: Be a part of a team that has seen validation from both customers and investors alike
• Impact: Have a hand in key outcomes on this small team, by tackling new challenges daily
• Growth: Fast-track your career and learn startup operations from the inside

P.S. We’ve been endorsed on YC’s Light Cone podcast 4 times by Partners Harj Taggar and Garry Tan (who personally invested in GigaML) — here’s the video link to the most recent one

About the Role

We’re looking for a high-potential BizOps candidate to work cross-functionally across the team. You’ll be the go-to person for solving problems, closing gaps, and making sure nothing falls through the cracks. This is a hands-on, high-visibility role with broad exposure to all areas of company building.

What You’ll Do:

• Work on tech and product operations (i.e. quality assurance of our agents)
• Help create and refine workflows to keep the team efficient and effective
• Handle relationships with partners and third party service providers
• Manage calendars, travel, and logistics for the leadership team
• Jump in wherever needed and see projects through to completion

Who You Are / Must-Haves:

• 0–3 years of experience in operations, administration, or a related field
• Ready for a fast-paced environment—you’re energized by challenge
• Strong organizational skills
• Clear communicator who can handle sensitive information with maturity
• Solutions-first mindset; you spot and resolve issues quickly
• Proactive and always willing to learn
• Graduated from a Tier 1 university

Perks & Benefits:

• Extremely competitive total compensation
• Equinox membership
• Wellness allowance
• Full health, dental, and vision coverage
• On-demand snacks, meals, and coffee to keep you fueled

Interview Process

• Screening call w/ recruiting lead (20 min)
• Intro call w/ CEO (15 min)
• In-office interview (full day)