User research on autopilot.
Great Question is hiring a Customer Success Manager to help us on our mission to democratize user research — helping companies talk to their customers more to ensure they build software that people want!
A well-funded seed-stage startup backed by Y Combinator and Funders Club, we're looking for an experienced Customer Success Manager with B2B SaaS experience to join our high-performing, fully remote team.
This is an opportunity to get in early, work on an interesting problem, have a huge impact on the technology and culture of an early-stage company, and shape the future of how teams build software through research.
This is a remote role open to anyone able to work within North American time zones.
This position is focused on onboarding new customers, building long-lasting partnerships with customers, and expanding accounts over time.
One of the keys to success in this position: You need to have the discipline to work independently, be highly analytical, and have a passion for customer research.
As an early member of our customer experience team, you’ll be a crucial asset in our journey.
UX, Customer, Market, or other research experience
The interview process with Great Question is a three-step approach.
Once completed, we'll contact you about the outcome, and potentially proceed to an offer.
Great Question is a customer research platform that makes it easy to do research with your own customers - whether it’s customer interviews, surveys or prototype tests - and share what you learn with your team.
Founded by serial entrepreneurs Ned Dwyer & PJ Murray, we’re backed by Y Combinator and on a mission to democratize research.
We launched our beta in February 2021 with a bang - customers like Adidas Runtastic, Linktree & MainStreet all use and love our product.