User research on autopilot.
Great Question is on a mission to help businesses build better products by making customer research fast, easy, and scalable. We’re a Series A B2B SaaS company backed by top-tier investors and trusted by leading brands like Gusto, Miro, Brex, and Canva.
Our all-in-one research platform enables teams to recruit participants, run interviews and surveys, and analyze insights — all in one place. As we enter the era of AI, we’re pioneering automated qualitative analysis to help teams turn customer feedback into actionable insights faster than ever.
We’re a remote-first, customer-obsessed team committed to helping product teams deeply understand and serve their users. Learn more at greatquestion.co.
We’re looking for a North America-based Director of Customer Success to lead our post-sale strategy and execution — driving revenue growth, building scalable systems, and guiding our CS team through a new phase of growth.
Customer Success is a core pillar of our GTM strategy and essential to achieving our ARR goals. You’ll own the customer lifecycle from onboarding through renewal and expansion, transforming it into a repeatable, measurable engine for Net Dollar Retention (NDR).
We endeavor to deliver a great candidate experience, including notifications of your status in the hiring process throughout.
The hiring process includes the following steps and typically happens across 2-4 weeks from first interview:
Note - Each interview is sequential, so you’ll only move to the next round if you pass the previous one. After each interview, we’ll aim to notify you if you’re progressing within 3 days of your interview taking place.
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please submit your resume, making sure it’s a concise representation of your previous work experience.
Note, we will only ever contact you over email using a greatquestion.co email address.
Great Question is a customer research platform that makes it easy to do research with your own customers - whether it’s customer interviews, surveys or prototype tests - and share what you learn with your team.
Founded by serial entrepreneurs Ned Dwyer & PJ Murray, we’re backed by Y Combinator and on a mission to democratize research.
We launched our beta in February 2021 with a bang - customers like Adidas Runtastic, Linktree & MainStreet all use and love our product.