Hatch

SMS for Contact Centers

Senior Software Engineer - Backend - Elixir

Location
Remote (US)
Job Type
Full-time
Experience
6+ years
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About the role

Hatch is an AI-powered customer communication platform that enhances bottom-line growth by automating personalized outreach across the customer journey. Utilizing custom AI bots for effective conversations, Hatch streamlines processes to save time and control costs, aiming to boost conversation quality and efficiency for better appointment and sales rates without increased lead volume or payroll.


As our Senior Backend Engineer specializing in Elixir at Hatch, your role is critical in building and maintaining the high-performance backbone of our digital services. You will lead the development and optimization of our backend systems using Elixir, ensuring they are robust, scalable, and efficient. Your technical expertise will be pivotal in evolving our platform's architecture to support the rapid growth and dynamic needs of our business.

Responsibilities:

  • Design, develop, and maintain efficient and reliable Elixir code for our backend systems that handle complex data and integrate with various external systems.
  • Architect scalable backend solutions that can manage increased loads and complex transactions seamlessly.
  • Collaborate with frontend engineers and product teams to design and implement high-quality, secure APIs.
  • Optimize existing backend systems for improved performance and scalability, adopting best practices in code health, testing, and maintainability.
  • Stay current on the latest developments in Elixir and related technologies, applying advanced techniques to improve backend functionality and efficiency.
  • Conduct thorough testing and debugging of applications, ensuring rigorous adherence to security and data protection standards.

Qualifications:

  • 5+ years of backend development experience, with at least 5 years specializing in Elixir.
  • Bachelor's degree in Computer Science or related field
  • 5+ years of software engineering experience, with 3+ years working with Elixir
  • Strong knowledge of OTP, Phoenix, and Ecto
  • Experience with distributed systems and functional programming paradigms
  • Proficiency in SQL and experience with databases (e.g., PostgreSQL)
  • Familiarity with CI/CD pipelines and cloud platforms (e.g., AWS, GCP)
  • Excellent problem-solving and communication skills
  • Strong understanding of source control using Git, including branching, merging, and pull requests.
  • Exceptional problem-solving skills and a methodical approach to software engineering.
  • Excellent collaboration and communication skills, capable of leading projects and mentoring team members.

About Hatch

We are building a SMS business messaging platform for Small, Medium and Enterprise Brick and Mortar businesses to help them communicate both with customers and teams internally.

Hatch
Founded:2018
Team Size:73
Location:Richmond, VA
Founders
Chris Bache
Chris Bache
Founder
Bill Violante
Bill Violante
Founder