HER

HER helps lesbian, bisexual and queer people meet each other

Head of Product at HER

Location
New York City
Job Type
Full-time
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Robyn Exton
Robyn Exton
CEO

About the role

THE ROLE

Head of Product at HER leads the integration of engineering, data science, customer support and design to achieve the company’s vision of connecting every queer woman, non-binary, trans and gender nonconforming person in the world.

This role reports to the CEO and is key in driving the product strategy for HER. As a thought leader, you will innovate on behalf of our community by directing the development of features and solutions, ultimately resulting in a better user experience and growing revenue. As a key member of the leadership team, you will be responsible for driving revenue growth by converting new and existing users and building and managing a team across design, data and support. The ideal candidate will have prior experience in a consumer mobile product, ideally with subscription revenue. Most importantly, they will have a strong drive to delight our different users, enjoy working cross-functionally, and be laser focussed on delivering on our goals.

RESPONSIBILITIES

  • Coach, manage and lead a cross functional team to prioritise and deliver on business goals

  • Lead the vision and strategy for HER’s products and roadmap

  • Maintain a deep understanding of customer behaviors, the competitive landscape and technology trends to shape strategic decisions, plans and priorities.

  • Define goals and KPIs that align to short-term and long-term user engagement and revenue, and drive teams to achieve them.

  • Act as the bridge between engineering, design, marketing and sales teams to align on common goals 

  • Own, manage and execute HER products and features, end to end

  • Gather & analyze large amounts of quantitative & qualitative data to identify, prioritize and measure the impact of opportunities

  • Communicate product plans, core metrics and developments with rest of company 

  • Recruit, lead, coach, develop and motivate a team of talented designers, data analysts and customer support folks that understand and deliver against goals

  • Create an innovative, inclusive, product culture that fosters empowerment, growth, and collaboration.

  • Proactively identify new customer opportunities by analyzing and understanding customer needs and market opportunities

WHAT WE’RE LOOKING FOR

  • 8+ years product management experience on consumer mobile products, driving strategy, execution and metrics

  • 3 + years experience building and managing teams 

  • Excellent communication and listening skills across technical and non-technical teams 

  • Strong analytical skills and experience using tools for data analysis

  • Process oriented and prepared to deal with multiple opinions in a changing environment

  • Natural ability to make things happen around you through influence & balancing tradeoffs to enable products to launch. 

  • A demonstrable understanding of product and UX design 

HER is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Why you should join HER

HER is the world’s largest community for lesbian, bisexual and queer people. We want to build products and experiences that are designed brilliantly for queer womxn, that make it as easy as possible to connect with each other and the LGBTQ+ community.