Business Operations Associates / Analysts

Business Operations Associates/ Analysts

We’re hiring Business Operations Associates / Analysts to help us run and scale Heron’s internal operations across finance, people, strategy and planning, and special projects.

The Opportunity

We’re looking for a sharp and ambitious generalist to take ownership of internal operations at Heron. From day one, you’ll be hands-on: running processes across finance and hiring, improving how we operate, and helping us solve high-priority internal problems.

You’ll work directly with the founders and cross-functional team members on everything from day-to-day execution to special projects and planning. If something is broken, slow, or unclear — we’ll expect you to dive in and fix it.

Longer-term, depending on your interests, this role can grow into a broader leadership path — whether that’s in strategy, operations, finance, or another function. We see this as a career-launching role for someone who wants to learn how a company really works, and make it better.

What You’ll Do

This is a hands-on role focused on internal operations. Examples of what you might do:

• Own, improve and eventually hand-off key business processes (e.g. in finance, hiring, people operations)
• Build and maintain systems - dashboards, templates, automations - to help us operate more effectively
• Help the founders and leadership ‘run the business’ - tracking our progress vs. goals and deciding whether we need to change course or reprioritize
• Work on special projects, like building new capabilities/ functions in the business, or deciding which customer segment we should target next

What We’re Looking For

We expect that strong candidates will come from one or more of the following backgrounds:

• Ex-consultant or banker who wants more ownership, impact, and variety than slide decks and models
• Startup operations generalist who has done this type of work before - working across different parts of a business to run things and make them better

Regardless of background, our ideal hire will be:

• Operationally excellent: You’re fast, organized, and detail-oriented. You move quickly but don’t drop the ball.
• A structured thinker: You can bring order to chaos, and improve how work gets done across multiple areas.
• Resourceful and proactive: You don’t wait to be told what to do. You find the problems and solve them.
• Curious and adaptable: You want to learn how a business works from the inside out, and you’re excited to stretch across functions.
• Trustworthy and thoughtful: You’ll be handling sensitive data and interacting with many parts of the business — we’ll count on your judgment and care.

Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:

• Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.
• Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.
• Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.
• Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.

What You Can Expect as a Heron

• Competitive compensation, including equity
• Based full-time, and in-person in our NYC office, with occasional travel to customers (across the country) and company retreats (often in London)
• Your choice of top-of-the-line equipment to fit out your desk in our office
• Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental leave
• Free mental health support via Spill - on-demand access to therapy
• Weekly company lunches (always inclusive and vegan-friendly - especially if you like Vietnamese food!)
• Applicants from any background and gender are welcome and we have a zero tolerance policy on discrimination

• 1 or 2 initial ‘get to know you’ conversations
• Take-home challenge - a task which roughly represents the work we would expect from you
• Team interviews - 2-3 hours in-person, mix of skills-based and behavioral interviews
• References