Customer support as a service.

Senior Solutions Engineer

$100k - $160k
Dallas, TX
Job Type
3+ years
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About the role

HiOperator's mission is to automate customer service by pairing great people with our technology. Our Dallas and Buffalo offices are growing quickly in 2022 and we continue to look for new team members to join our quest to change the industry.

As a Senior Solutions Engineer, you will be responsible for building workflows using the HiOperator software. This includes using our UI and writing custom javascript functions to make the workflows extra efficient. As part of the role, you will sharpen your Javascript and GraphQL skillset (or learn these technologies for the first time!) We tend to find people who excel in the role are looking for either their first software engineer job or simply love logic puzzles and process optimization.

We are located in the heart of Dallas and Downtown Buffalo. We are looking for motivated people to be part of a rapidly growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so!

Your key priorities: Build out workflows for 4-6 different clients you will support Debug the workflows through continuous testing on real world customer service tickets for clients you support Continuously optimize and update the workflows to reflect changing processes Partake in weekly meetings with other workflow engineers to help develop best practices for workflows Provide feedback to our clients on ways we can improve the processes Engage with our core engineering team on extending the workflow engine functionality

You're a great match if you: Are highly logical and enjoy optimizing processes Are collaborative - We work together, learn together, and grow together; you cover for someone, they cover for you, in all things Are a quick learner – You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and procedures Are comfortable using Google Suite products and Slack You have 3+ years of engineering experience

Benefits: All hires will be eligible for health benefits after one full calendar month of full time employment. Visit us to learn more: https://hioperator.com

This is not a remote position - Dallas, TX or Buffalo, NY only

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Why you should join HiOperator

HiOperator is a next-gen customer service platform, combining AI and awesome people. We growing quickly and are looking for awesome folks to come with us on the journey in Buffalo & Dallas.

Team Size:200
Location:San Francisco
Liz Tsai
Liz Tsai