Customer support as a service.
Ready to join a fast-growing, diverse team tackling a $200B+ industry?
HiOperator's mission is to automate customer service by augmenting awesome humans with great technology. We believe that there’s a path to automation that greatly enhances the roles and career paths of customer service agents, rather than makes them obsolete. We are a profitable, growth stage startup and our investors include Y Combinator, Hearst Lab, and 43North. We have been scaling exponentially and we’re looking for our first full-time business data analyst to join our team!
What You'll Do As a part of HiOperator’s Operations team, you’ll play a key role in analyzing data to inform and support business decisions. You will be responsible for analyzing operations data as well as creating and maintaining data reports/dashboards for both internal and external teams.
We are a growth stage startup that operates very nimbly and you will be involved in long-term strategy as well as highly tactical day-to-day execution, reporting directly to our senior leadership team. Specific responsibilities will include: ● Assist with creating and managing existing data reporting pipelines ● Interpret data and analyze results using statistical techniques ● Acquire data from primary and secondary data sources ● Work closely with management to make informed, data-driven decisions ● Perform additional ad-hoc data exploration projects
Here are some of the qualifications we expect you’ll need to be successful in this role: ● Strong working knowledge of SQL and a modern data science programming language, such as R, Python or MatLab ● Knowledge of statistics and experience implementing statistical tests ● Strong analytical and problem solving skills ● Ability to communicate clearly and concisely with all employees in an organization ● Excited about rolling up your sleeves to get things done ● Strong ownership mentality and enthusiasm for HiOperator's mission.
You Can Expect ● Competitive pay ● A highly diverse team at every level of the organization ● Numerous opportunities for professional growth ● A dynamic, evolving environment ● A quantitative, data-driven organization
Visit us to learn more: www.hioperator.com
This is not a remote position, Dallas, TX only please.
Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment. HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
HiOperator is a next-gen customer service platform, combining AI and awesome people. We growing quickly and are looking for awesome folks to come with us on the journey in Buffalo & Dallas.