Inflow

A self-help app for people to manage their ADHD.

Coaching Operations Lead

Location
Remote
Job Type
Full-time
Experience
3+ years
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Seb Isaacs
Seb Isaacs
Founder

About the role

About Inflow

ADHD can be challenging, but that doesn’t mean accessing support should be hard or expensive. Our mission? Empower every person with ADHD to reach their full potential. We use technology to provide comprehensive tailor-made programs designed by leading doctors & coaches. By owning the entire ADHD patient experience right from diagnosis through to behavior change therapy, accountability coaching, community, medication management, and family support, we help people better manage their ADHD.

We are a fiercely ambitious 12 person team. Since launching in April, we have helped thousands of people manage their ADHD (as well as being the #1 ADHD app) and we’re just getting started. We think through everything from first-principles and value logic over experience. In order to move fast, we learn fast. We believe in learning by doing - so we like to jump straight in. We say things as they are and believe success is driven by honesty. We’re not afraid to be ourselves and while our mission is serious, we don’t take ourselves too seriously.

About the role

Your mission is to define coach operations at Inflow and its respective initiatives. You will collaborate with product and growth to plan, execute and maintain new coaching offerings, products and tools. You will also optimize our processes to ensure coach operations are running smoothly and resources are efficiently utilized.

Responsibilities:

  • Iterate on our coaching offering and product to establish the best approach, delivery method and subscription offerings. This will involve the alignment of coach product experiments, coach tooling, tech and coach-user support/subscriptions
  • Ensure coach operations are running smoothly and help eliminate redundancies
  • Manage a team of coaches, set quarterly hiring plans; oversee new role creation, promotions, and internal mobility processes
  • Train new coaches on how to use the platform and help create processes to improve a coach’s workflow

Requirements

  • Experience in an operational role at a high growth startup in particular running and scaling out a business function (e.g. coaching, clinical and/or customer support)
  • Experience working with technology products and familiar with agile development methodologies
  • Experienced leader with a track record of managing multiple teams and stakeholders
  • First principles thinker who is highly organized, analytical and metric driven
  • True team player and highly collaborative
  • You are open to traveling to the UK several times a year

(Bonus) Additional experience working in clinical/coaching role

What we can offer

  • The opportunity to work for a mission-based company and positively impact the lives of those with ADHD
  • Fast-paced learning through direct hands-on experience
  • Flexible working environment

What our members say about us

"I thought I was beyond help and that there just weren’t any ADHD-specific strategies out there. This app has already given me so much hope that I have lost over the years.” “This app is amazing and I’ve recommended it to everyone in my life who has ADHD or other mental health issues that they cope with.”

Why you should join Inflow

We are Inflow - a digital health startup on a mission to help every person with ADHD reach their full potential. ADHD can be challenging, but that doesn’t mean accessing support should be hard or expensive. We help adults and adolescents manage ADHD through our science-based, self-help program. Our program is based on the principles of cognitive behavioral therapy which combines education, cognitive restructuring and community support to help people with ADHD build new habits & skills to effectively manage their struggles.

Inflow
Founded:2020
Team Size:7
Location:London, United Kingdom
Founders
Levi Epstein
Levi Epstein
Founder
Seb Isaacs
Seb Isaacs
Founder