Instawork is the on-demand staffing app for hourly workers and…

Operations Manager (SF, LA, CHI, MIA) at Instawork

Job Type
3+ years
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About the role

Instawork is seeking a “jill-of-all-trades” Operations Manager based out of one of our five hubs (SF, LA, Chi, Mia, or NYC). This position would lead a cross functional team responsible for assisting the growth, quality, and management on the supply side of our marketplace.

You see projects through from conception through implementation. You are intellectually curious and excited at the opportunity to drive the company forward by tackling the most critical challenges.

More specifically, you will have the unique opportunity to manage growth initiatives on the supply side (eg. Professionals picking up gigs) side of the marketplace. We are looking for someone who has that mix of operational prowess to get great work done, the hustle to build programs from scratch, and creative thinking to develop outside the box solutions.

Strategy, marketing, project management, marketplace efficiency, sales and account management, internal product development, and customer experience all sit under the Operation Manager's broad umbrella of responsibilities. Developing a deep understanding of how to enter a market, how to manage a market, and truly being its owner will be critical to your success. This is where creativity meets problem solving and execution head on.

RESPONSIBILITIES Act as an internal consultant, implementing high priority projects to drive meaningful improvements on KPIs Identify business priorities such as growth opportunities or weaknesses and help drive the team’s strategy and improve or innovate processes Execute and optimize every process you own Own functional business strategies as well as local market strategies

REQUIREMENTS 2-4 years of management consulting, strategy, finance, operations, or high growth startup SQL proficiency required Undergrad from top university, Bachelor’s degree required A track record of solving ambiguous problems, building for the future, and seeing around corners Outstanding project management, communication, and organization skills Ability to travel 25% to new and existing markets

WHO YOU ARE: An entrepreneur at heart - energized about building new things A team player - willing to learn, help others, and take full ownership An optimist - our company would not have endured 2020 without positive attitudes and resilience An innovator - this role is being defined for the first time, right now!

INSTAWORKS VALUES: Bias for Action --We practice high-velocity decision-making, despite encountering ambiguity frequently. Act Like an Owner -- We have a strong ownership mentality, because of this, we work smart, hard, and long. Every person on the team has the potential to have a large impact. Always Be Learning -- We learn rapidly and eagerly, from different teams within and outside the company. Respectful debate makes our organization stronger Empathy, Trust, Candor -- Being empathetic to our users and each other helps build trust in our community and company, and fosters successful decision-making.

ABOUT INSTAWORK: Instawork's goal is to be the essential hiring engine for small to medium-sized businesses across the globe. Our first step toward this goal is to become the "the Uber of Staffing” as our technology enables us to service needs of the massive gig economy. We are well positioned in the hospitality space (think catering companies, multi-location restaurants, hotels, event venues, golf courses) and looking to quickly expand our reach across the country and then the globe. 10% of Americans work in the hospitality industry and staffing is the by far the biggest struggle the industry faces for both the business and the worker. This presents a unique opportunity for a major disruption to the outdated job boards or help wanted signs in the window.

We are making a difference for thousands of businesses in multiple markets and currently looking for top-notch talent that want to change the way brick & mortar and large event venues utilize on-demand talent to fill staffing gaps. Essentially we are enabling gig workers to spend their extra time to make extra money to close the gap on their financial needs.

We’ve been fortunate to be funded by some of the greatest investors in Silicon Valley: Benchmark (Bill Gurley), Y Combinator, SV Angel, Crunchfund, Steve Chen (co-founder of YouTube), Mike Vernal (VP of Product at Facebook), among many more.

Why you should join Instawork

Instawork is the on-demand staffing app for hospitality gigs. We quickly and reliably match businesses with nearby qualified workers. We’re excited to enable our Professionals, a new generation of the emerging, diverse workforce, to be a part of the growing gig economy.

We’ve been fortunate to be funded by some of the greatest investors in Silicon Valley: Benchmark (Bill Gurley), Y Combinator, SV Angel, Crunchfund, Steve Chen (co-founder of YouTube), Mike Vernal (VP of Product at Facebook), among many more.