Implementation & Launch Specialist at Just Appraised
About the role
We're building software to help public servants in county governments save time and money by using AI to streamline the processing of real estate sales.
This is a full-time role to join a growing government technology company. We’re looking for a teammate who can partner with customers early in the post-sale process and manage conversations with stakeholders to gather the necessary information, data, and IT resources for a fast implementation. This involves leading client calls with IT teams, sharing technical requirements, and a passion for project management and follow up.
Act as primary point of contact and project manager for customer launch logistics Ensure customer success by communicating key deliverables, timelines to facilitate launches in a timely manner Facilitate successful launches by diagnosing workflow challenges and providing product configuration recommendations to Customer Success team Closely collaborate with our sales, Integrations, and Customer Success team to become the subject matter expert on a client and provide seamless information handoffs Note: We are a fully remote team
What We Value:
Attention to detail and exceptionally strong project management skills Excellent written and verbal communication skills Ability to work effectively in teams of technical and highly non-technical individuals Critical thinking skills to understand how to translate customer needs into technical decisions Skill and comfort working in a rapidly changing environment with dynamic objectives Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision Patience and empathy for non-technical customers Nice to Have:
Some technical knowledge Project management experience Experience in a client-facing role Passion for the public sector Our Culture
We are passionate about building a diverse and inclusive environment. We are looking for teammates who care about encouraging different points of view, engaging in healthy debate, and want to work on the hard skills of practicing inclusion on a daily basis.
Why you should join Just Appraised
Our goal is to empower local government employees with the tools, technology, and support they need so they can deliver exceptional service to their taxpayers and feel proud of the work they do for their communities. We contribute by building software to streamline local government tax assessors’ workflows using AI. Specifically, we streamline the change of ownership process for real estate and create more seamless ways for tax offices to communicate digitally with their taxpayers.
For instance, when properties get bought and sold, local governments have to process reams of paper in order to update their systems and perform the analyses necessary to update the tax roll. Our software makes this process 10x faster and much more enjoyable for employees in the tax office to complete, and creates trust and goodwill in the minds of taxpayers.