1st federally regulated exchange where people can trade on events

Customer Support

$70k - $100k
New York, NY, US / Remote ()
Job Type
3+ years
Apply to Kalshi and hundreds of other fast-growing YC startups with a single profile.
Apply to role ›

About the role

What we're up to Kalshi has launched the first regulated financial exchange that allows people to trade on the anticipated outcome of events. We’re now looking for the right people to help us continue to grow and scale.

Our vision is to allow people to capitalize on their opinions and hedge risks that relate to their everyday lives, from "Will CPI rise more than 0.5% this month?” to "Will 2022 be the hottest year on record?"

We're on a long journey in uncharted territories and are looking for passionate and outlier members excited to embark on this voyage toward building the future of the financial system.

Role Roadmap As a Support Ninja, you will be one of the early members of Kalshi's Operations and Support teams. An exchange is a highly complex machine that caters to a very diverse set of participants that includes retail customers, market makers, hedge funds, financial brokers, and with time, institutional traders. You will be in the front trench managing Kalshi's marketplace and its relationship with the various participants. We're scaling, which means your role will evolve and grow with the company; your initial attack threads include:

  • Managing Kalshi's relationship with its participants and providing them with a robust and reliable line of communication
  • Helping participants through issues they're facing and providing them with the support they need as they get onboarded into the exchange
  • Running user interviews to extract feedback and insights and working with the product, growth, and engineering teams to iterate on the product
  • Educating participants about the exchange and working with the product team to develop and manage our education hub, first-round experiences, and other instructional services
  • Owns our company Discord, Reddit, and other community channels
  • Delivering customer happiness!

The rest of what the role looks like is up to you - a big part of our approach is that you get to chart your path as we grow and evolve. There's a lot of green field to conquer, we trust that you'll make a lot of it your own :)

Our Culture We are a group of people who work hard and get things done, and we're looking for more people like that! Meritocracy is at our core, and we value people who take ownership and figure (usually hard) things out - we don't care much about anything other than the product of your work. We think of Kalshi as a family bound together by our mission: we believe that this is the best (and most fun!) way to work. Kalshians are, by far, Kalshi's largest asset and we're obsessed with growing and investing in our people.

Why you should join Kalshi

Kalshi is a an exchange where people can trade on the outcome of events. Our vision is to allow people to capitalize on what they know and what they believe in by making predictions on the outcome of things they’re interested in.

Team Size:30
Location:New York
Luana Lopes Lara
Luana Lopes Lara
Tarek Mansour
Tarek Mansour