Karat Financial

The black card for creators.

Repayment Operations Strategist

Location
Remote
Job Type
Full-time
Experience
3+ years
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About the role

We're building a bank for creators.

Your favorite digital creators—the ones you follow every day on YouTube, Instagram, TikTok or Twitch—aren’t just extraordinarily talented personalities and community builders. They’re also businesses. That means they have business needs—managing revenues, expenses, savings, credit, banking. We’re building products that help creators spend less time worrying about finances so they can focus on creating.

What You'll Do

  • Streamline and automate our repayments process to ensure that users make timely payments on their monthly card balances
  • Help build out reporting and metrics on delinquency and default rates to give us actionable insights about our growing portfolio of users
  • Email, text, call, or otherwise establish contact with users who are delinquent and work with them on repayment plans
  • Automate our communications around billing and repayments in Salesforce or another CRM/email automation system
  • Build out a collections process by researching and experimenting with different recourse options and incentives that optimize for funds recovery, user experience, and regulatory compliance
  • Collaborate with engineers on improving our internal tools and user-facing flows related to repayments
  • Develop new processes and systems with Engineering and Operations as we continue to rapidly scale

What You'll Need

  • Ability to learn quickly and an innate sense of ownership

  • Strong user empathy and comfort speaking directly with our users about billing and repayment issues 

  • Impeccable organizational skills and meticulous attention to detail 

  • Comfort with ambiguity and lack of structure, and a strong desire to bring order to chaos

  • A love of systematizing things and improving processes: you think in flowcharts and build color-coded spreadsheets to manage your grocery list

  • 4+ years experience in billing, payment operations, and/or collections at a fast-growing technology company, or similar role

  • Bonus points for any of the following: 

    • Background in Fintech
    • Experience working with engineers

We care far more about enthusiasm and raw potential than pedigree. If you don't necessarily meet all of these qualifications, please reach out! We're always on the search for great talent and would love to get to know you.

Applicants from underrepresented groups or unconventional backgrounds are strongly encouraged to apply.

Why Karat?

  • Huge opportunity.  The creator economy just flew past a $50b milestone despite zero infra for creator banking. It’s our race to lose.
  • Fascinating problems. We reduce financial risk so creators can take creative risks. The work you do in building a creator bank quite literally impacts contemporary culture.
  • The right team.  We’ve worked at the largest investment banks (Goldman Sachs, Morgan Stanley), investment managers (Blackstone, TPG), and social networks (Instagram). We started this company to leverage our experiences to help creators.
  • Culture.  We love hanging out with board games, delicious dinners, and brisk hikes as much as we enjoy delving into personal philosophy, management theory, and nitty gritty business details. Don't be afraid to bring yourself to work!
  • Resources and growth. We’re well capitalized from top investors like Signal Fire and Union Square Ventures; CEOs from YouTube, Twitter, Wealthfront, and CAA; and investors including Twitch co-founder Kevin Lin, Y Combinator, CRV, and Coatue. We keep a lean team, and this is a rare opportunity to join. You’ll learn a lot, build foundational products, and grow as our company scales.

Job Benefits:

  • Competitive compensation and equity.
  • Health insurance.
  • Flexible and remote work culture.
  • Meet with and build for your favorite creators.

We’re a distributed team. This is a full-time role open to anyone in North American time zones.

Why you should join Karat Financial

Banks don’t understand creators. Our customers create content for millions as a full-time career but receive poor service and terrible rates from banks, wasting them both time and money.

We’re building a bank for digital content creators across Instagram, YouTube, Twitch and TikTok, providing them with better rates and savings as their followings grow.

Our team comes from Instagram and Goldman Sachs and we understand these creators are businesses with real income streams along with predictive metrics like fan base, growth, and engagement.

We're backed by investors like YC, Signalfire, Union Square Ventures, Coatue, CRV, and the cofounder of Twitch, and are hiring folks interested in building products at the intersection of fintech and media.

Karat Financial
Founded:2019
Team Size:40
Location:San Francisco
Founders
Will Kim
Will Kim
Founder
Eric Wei
Eric Wei
Founder